Random inspection report
Care homes for older people
Name: Address: Elmsdene Care Home 37-41 Dean Street South Shore Blackpool Lancashire FY4 1BP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 1 6 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Elmsdene Care Home 37-41 Dean Street South Shore Blackpool Lancashire FY4 1BP 01253349617 01253400153 sheridancare@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Gillian Appleyard Type of registration: Number of places registered: Conditions of registration: Category(ies) : Sheridan Care Limited care home 33 Number of places (if applicable): Under 65 Over 65 0 3 dementia old age, not falling within any other category Conditions of registration: 33 0 The registered person may provide the following category of service only: Care home only: Code PC, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Dementia: Code DE (maximum number of places: 33). Old age, not falling within any other category: Code OP (maximum number of places: 3). The maximum number of people who can be accommodated is: 33. Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home In July 2006 the Commission for Social Care Inspection granted approval to changed the category of residents that could be accommodated in the home. Elmsdene Care Home is now registered to provide personal care for a maximum of thirty three residents of either sex whose primary care needs are those of persons with dementia. Conditions were placed on this registration to enable three residents who did not fall into this category to remain in the home for as long as the home meets their needs. Elmsdene is an adapted property, situated in an area of Blackpool, which is predominantly holiday accommodation. The availability of local shops and facilities could be seen as an advantage for those able to continue to maintain links with the community. The accommodation, which is on the ground and first floor, consists of twenty-five single bedrooms, nine of which have en-suite facilities and four double bedrooms, two of which have en-suite facilities. Each room is furnished to a good standard. The communal space consists of a large dining room, lounge area and a separate lounge, which all provide the residents with the choice of where to sit and who to associate with. There is a passenger lift, which enables easy access between the ground and first floor. A variety of aids are provided around the home to meet the needs of the residents. There is a Statement of Purpose/Service User Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are, and what the resident can expect if he or she decides to live at the home. All residents receive a copy of the most recent inspection report and a copy is available in the information given to prospective residents. Information received showed that the fees for care at the home are £384.70 per week, with added expenses for hairdressing, chiropody and newspapers. Care Homes for Older People Page 3 of 8 What we found:
We visited the home on the 16/6/10 to carry out a random inspection, the purpose of the visit was to ensure the standard of care is good and the home continues to provide positive outcomes for people who live at the home, as previous inspections have identified. We spoke to people living at the home individually, staff, the manager, the owner and a group of residents in the lounge area. We also received comments from surveys/questionnaires sent to people living at the home and staff to get their views on how the home is run. Comments were positive and some are included in this report. We looked at the quality of care in areas of, health and personal care support and complaints and Protection. The standard and quality of care provided is excellent, this was evidenced by people we spoke to, records we looked at and general observations we found during our visit. We saw staff sitting with residents individually playing games, talking and listening to people in a sensitive way. It was evident staff spend a lot of time supporting and engaging with the people who live at the home. One person who lives at the home spoken to said, They always spend a lot of time with me on my own. One staff member spoken to said, All life history of residents is recorded from birth to later stages in life as much information as possible, this is really good for people who have dementia and helps build a picture of the person and able us to talk about past experiences. We looked at care records for people living at the home and found reviews taking place and any changes in daily routines or support needed recorded to ensure each person receives the right care . We found records of care easy to follow and a new system of recording care put into place so that staff can relate to each persons needs with more information available. One staff member spoken to said, The new system works well. We found routines watched during the day looked relaxed, some people were sat in the lounge area, staff were carrying on with their daily tasks and generally supporting people in a dignified way. One resident wrote in a survey, Its a nice quiet home. We found records of people who live at the home have regular contact with specialist health care services to ensure any health needs are met and treatment is monitored. A staff member spoken to said, Its important to monitor health of the residents because of the nature of dementia. We went through how medication was administered and checked medication records with the manager. We found good systems in place to ensure medicines are given out correctly and at the right time. All staff who give out medicines have received formal training to ensure they have a good awareness of the procedure for administering medication. Staff members spoken to all said only trained staff give out medication. The manager told us they have a good relationship with the local pharmacist and any help or guidance needed they help with. There is a detailed complaints procedure which is made available in the documentation provided to families and people who live here. A staff member spoken to confirmed they have received instruction on the procedure for complaints and whistle blowing. One staff
Care Homes for Older People Page 4 of 8 member spoken to said, I covered the complaints procedures on my induction training. No complaints have been received by us the Care Quality Commission (CQC). One person who lives at the home when asked if they knew the procedure for making a complaint said, Yes I would speak to the manager but I have never needed to complain. The manager informed us staff have received safeguarding training and speaking to staff confirmed this, ensuring people who live at the home are protected from any form of abuse and are kept safe. One staff member spoken to said, We have just last week completed a safeguarding course which lasted 6 weeks. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
