Annual service review
Name of Service: Haisthorpe House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Prankitt Date of this annual service review: 1 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 139 Holgate Road York YO24 4DF 01904654638 01904674000 haisthorpe@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Haisthorpe House Care Ltd Number of places (if applicable): Under 65 Over 65 27 27 27 27 Service users to include up to 27 (LD), up to 27 (MD), up to 27 (LD(E)) and up to 27 (MD(E)) up to a maximum of 27 users. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haisthorpe House is a care home providing personal care and accommodation for 27 people with mental illness and/or a learning disability. Haisthorpe House Care Ltd own the home. The home is situated on Holgate Road close to the centre of York and is easily accessible to its facilities and amenities. The accommodation is of both single and double rooms over two floors and has single accommodation in self-contained flats. There is a garden to the rear of the house and private parking for visitors. The registered manager should be contacted for further information about the current weekly fees, and what people pay extra for. She should also be contacted about how people can get a copy of the homes service users guide and Statement of Purpose, which explain what services the home provides.
Annual Service Review Page 2 of 6 None Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was completed on 22 July 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by seven people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA, and spoke to the registered manager, and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Everyone who returned their surveys said that staff always or usually listen and act on what they say except for one, who answered sometimes. However, this person agreed that care staff and the manager always treat them well. Everyone except one who returned their surveys agreed that staff always or usually treat them well. The person who replied sometimes commented elsewhere in their response that home could do better if they would answer yes straight away without waiting til the next jobs done. But all agreed that they knew who they could speak to if they were not happy, and they all knew how to make a complaint. And all those who responded to the question said that they can do what they want during the day, in the evening and at weekends. When asked what the home does well, people made positive comments like Good meals, good drinks, Being considerate about my privacy and being helpful, Everything, Meals and the care staff. When asked what the home could do better, nobody raised any concerns about their care, making comments like Try to be quick at mealtimes, Try to minimise the noise Annual Service Review Page 4 of 6 in the conservatory - and lessen arguments therein, and More keep fit. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21 July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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