Random inspection report
Care homes for older people
Name: Address: Haven Lodge Residential Home Wakefield Road Normanton Wakefield W Yorks WF6 1BP one star adequate service 04/08/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tony Railton Date: 1 2 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Haven Lodge Residential Home Wakefield Road Normanton Wakefield W Yorks WF6 1BP 01924220013 01924895464 traceybed1@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Tracy Bedworth Type of registration: Number of places registered: Conditions of registration: Category(ies) : Carestream Limited care home 32 Number of places (if applicable): Under 65 Over 65 32 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 32 The registered person may provide the following category of service only: Care home only - Code PC; to service users of the following gender: Either, whose primary needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Date of last inspection Brief description of the care home Haven Lodge is situated in Normanton on the main road between Wakefield and Castleford and is on a bus route.
Care Homes for Older People Page 2 of 8 0 4 0 8 2 0 0 9 Brief description of the care home Set in its own grounds, there is parking provided to the front and side of the home and a large walled garden area at the back, accessible to people living at the home. The home is registered to Carestream Limited although is currently in the hands of the receivers and is being run by an administration company called Vantis. The home provides a service for up to thirty-two older people. In relation to the accommodation, there are two main lounges and a good size dining area. In addition, there is a large conservatory at the back of the home which people can use at their leisure. All the bedrooms are single and there are good toilet, bathing and washing facilities. There is a pleasant reception area. Outside, there is good access to the home at the front and back. Ramps are in place. Inside, there is access to the first floor by means of two stair lifts. The home is generally spacious. The provider makes information about the service available to enquirers when initial enquiries are made, and a copy of the Service User Guide, on admission to the home. The most recent inspection report is available and on display in the home. Care Homes for Older People Page 3 of 8 What we found:
This Random Inspection visit started at 09.30 and ended at 12.30. This short visit looked specifically at the outstanding requirements made following the previous inspection. During the visit there was the opportunity to meet nearly all of the people living in the home, the acting manager, care staff, domestics, cook and one person visiting the home. Some peoples records were seen and included pre admission assessments, care plans, risk assessments, reviews, daily, medical and financial records. Some staff records were seen and included application forms, references, police and POVA (Protection of Vulnerable Adults List) checks and training records. Other information considered include the returned Care Quality Commission Have Your Say surveys from people living in the home and from those caring for them. The Annual Quality Assurance Assessment sent in by the service providers and the Wakefield Local Authority Contract Monitoring Report were also seen. This was a very positive visit and a number of improvements were noted. The inspector would like to take the opportunity to thank the people living in the home, Acting Manager and staff team for their hospitality and cooperation throughout the visit. What the care home does well:
To make sure the home can meet peoples personal and health care needs these are now assessed before coming to live in the home. The assessments are very comprehensive and include peoples choices , preferences , likes and dislikes. People care needs are set out in a plan of care showing staff what they must do to meet peoples personal care and support needs. To make sure peoples needs are met the care plans and risk assessments are looked at regularly and amended if need be to reflect peoples changing care needs, choices and preferences. Records show there are now agreed risk assessments for people using bed rails telling staff what they must do to keep people safe. People are protected by the way staff are recruited and selected as records show references, police and POVA (Protection of Vulnerable Adults List) checks are taken up before they are employed. Peoples needs are met by staff that are trained and whos work is supervised. Peoples Health , Safety and Well-being is promoted and protected as records show they have Moving and Handling, First Aid,Food Hygiene,Infection Control and Health and Safety training. The Acting Manager said that all the radiators now have been covered to protect people living in the home and to make sure people dont burn themselves. The maintenance records show that the hot water outlets around the home are now tested regularly to make sure they are not to hot for people to use.
Care Homes for Older People Page 4 of 8 To make sure people remain safe the records now show the fire alarms are now serviced and tested regularly. People are protected from any kind of abuse as there is a Safeguarding Policy and Procedure for staff to follow that includes Wakefield Local Authority Safeguarding Protocols. To further protect people records show all staff receive Safeguarding training and update training in how to report any kind of allegation of abuse. The returned Have Your Say surveys show people living in the home are happy with the quality of the care and support provided. One person living in the home said Its lovely and the staff are very caring. Another said the meals are very good. Everyone was observed to be relaxing in the lounges where there was a quiet, relaxed environment. One visitor to the home said There is a lovely environment, that has improved since the appointment of the new manager. People appear to be relaxed and happy. The Acting Manager said they have an application pending with the Care Quality Commission to become the Registered Manager. A tour of the home found it to be well decorated and well maintained it was also noted that cleanliness in the home is maintained to a very high standard. The housekeeper and Domestic staff are to be commended for maintaining such good standards of cleanliness for people living in the home. The report following a visit Wakefield Local Authority Contracts Monitoring Officers shows many improvements to the way the home runs and in particular the Assessments, Risk Assessments and maintenance checks. One person living in the home said they have never looked back since moving in to Haven Lodge, it is a good home with wonderful caring staff. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
