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Inspection on 21/04/10 for Heeley Bank

Also see our care home review for Heeley Bank for more information

This is the latest available inspection report for this service, carried out on 21st April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Heeley Bank The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ivan Barker Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Heeley Bank Road Sheffield S2 3GL 01142557567 01142555803 heeleybank@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Beverley Ann Furniss Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: CC Care Ltd Number of places (if applicable): Under 65 Over 65 18 0 0 46 The maximum number of service users who can be accommodated is: 64 The registered person may provid the following category of service only: Care Home with Nursing, Code N. To service users of the following category: Either. Whose primary care needs on admission to the home are within the following catgories: Old age, not falling within any other category, Code OP, maximum number of places 46 Demntia, Code DE, maximum number of places 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heeley Bank is a purpose built two storey building in the Heeley area of Sheffield. 0 8 0 1 2 0 0 9 Annual Service Review Page 2 of 6 The home is divided into three units. Each unit had facilities for a designated category of people. There are a total of sixty-four bedrooms, all en-suite consisting of toilet and washbasin. There is a large car park to one side of the building and there is a large garden area. The weekly charges ranged between £373. and £687. There were additional charges for hairdressing, newspapers and chiropody. There were copies of the statement of purpose and service user guide available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we received, or asked for since the last key inspection on 8/1/09. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA from the manager on the agreed date. This demonstrated cooperation and responsiveness. The information was comprehensive and provided evidence that they value the views of people and continue to try and improve the service. The AQAA told us that the service had received 7 complaints and had resolved all the complaints within the expected 28 days. Also that they were open, honest and not afraid to accept concerns/issues which they now look upon as constructive rather than negative. The AQAA told us that regular meetings with people did occur and that minutes were taken at the meeting and distributed. It also told us that there have been changes made since these meetings. For example: the patio area has been developed and budgerigars had been introduced into the home. They also told us that the activities had increased as a result of having 2 activities co-ordinators in post, and the mini-bus was being used to its full potential. The AQAA confirmed that staff records were all up to date and contained the required documentation. That staff training continues and that 58 of the staff had achieved National Vocational Qualification level 2 and 14.5 of the staff had achieved level 3. The AQAA told us that they were continually reviewing the quality of their service and planning several new initiatives for the next 12 months. Annual Service Review Page 4 of 6 We received comments from 4 relatives. Their opinions were that the people received excellent care and were well looked after. It was identified that the people were being well cared for and were quite happy. The staff were identified as being friendly and brilliant. The staff from the Phillipines were identified by one relative, as a hard-working, brilliant angels. Also they expressed confidence in the manager and that any concerns or issues which they may have would be resolved. Another comment was that the staff were quick to pickup on illnesses and summon the doctor. Notifications which were received told us about incidences that occurred in the service. The service continued to let us know about things that have occurred since the last key inspection and have shown that they managed issues well. They work well with others and have shown that the service continued to provide good outcome for people to use it. What are we going to do as a result of this annual service review? It is our statutory duty to inspector care services every 3 years. We are not going to change our inspection plan and will do a key inspection by 7 January 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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