Random inspection report
Care homes for older people
Name: Address: Kirkley Lodge Dalby Way Coulby Newham Middlesbrough TS8 0TW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tanya Newton Date: 0 7 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Kirkley Lodge Dalby Way Coulby Newham Middlesbrough TS8 0TW 01642599080 01642575182 joanne.innocent@anchor.org.uk www.anchor.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Joanne Innocent Type of registration: Number of places registered: Conditions of registration: Category(ies) : Anchor Trust care home 47 Number of places (if applicable): Under 65 Over 65 0 24 0 dementia old age, not falling within any other category physical disability Conditions of registration: Date of last inspection Brief description of the care home 12 0 11 Kirkley Lodge is a two storied purpose built care home for up to forty-seven people in three units. The home has been operating since 1993 and is registered under the Care Standards Act 2000 to provide care for up to twenty-four elderly frail people, twelve elderly mentally infirm people and eleven elderly people with high physical dependency needs. All bedrooms have en-suite toilets and washbasins and have letterboxes in their doors. All rooms are fitted with call alarms. The upstairs unit has a dining room
Care Homes for Older People Page 2 of 8 Brief description of the care home and two lounges. Each downstairs unit has its own lounge/diner with a small kitchenette to allow staff and residents to make drinks though main meals are provided from the homes kitchen. Each unit also has a quiet lounge. Residents are provided with a choice of assisted baths or showers. The home has a main kitchen and well-equipped laundry to meet peoples needs. A hairdressing room is also available. The home has attractive large garden areas, and ample car parking facilities. It is located in a convenient position with local shops, services and recreational facilities being in easy walking distance and is close to bus routes. Care Homes for Older People Page 3 of 8 What we found:
We carried out an unannounced visit to the service between the hours of 10am and 12. Prior to carrying out the visit we received an annual quality assurance assessment (AQAA) which provides us with statistical information about the service and includes any developments and future plans for improvement. We also received a number of surveys from people living and working at the home. We looked at some of the care records and had a tour of the home. We looked at systems to store medication. We also looked at any requirements or recommendations made in the previous key inspection. All of these had been met. What the care home does well:
We received ten surveys from people living at the home, comments within these include, Good activities and social evenings, They keep the home spotlessly clean, including my own room, gives every help, even with private or personal problems. The staff are always cheery and considerate, The girls are all lovely, they look after everyone, the home is very comfortable, Everything is good, the food is great and there are staff that you can talk to, The general care here is good, The staff are lovely and helpful, I have nothing to complain about, I am very happy here at Kirkley Lodge and I have settled well and am very happy. I enjoy living here. We received ten surveys from people working at the home, comments within these include, We provide first class care for the elderly, We are offered good training and support to do the job well, We receive training and up to date information. The home is clean and tidy and has a welcoming atmosphere. The staff and management are helpful and I love working here. I feel that people living here are well cared for and reflect their individual, unique needs, Kirkley Lodge is a happy place to work, the home is well run and people are well cared for. Staff are well supported, Staff are well trained and kept up to date with any changes, The home provides good training for staff and good activities for residents, I love the work and the atmosphere here at Kirkley lodge, there is a friendly and welcoming atmosphere and we provide a variety of entertainment and activity and Our standards of care are great, we have good food and cater for all dietary needs. We have a variety of inside activities which includes crafts, baking etc. We looked at records, these included care records for three of the people accommodated. They contained detailed information about the way in which peoples care needs would be met and there was clear evidence that people living at the home and their relatives (where appropriate) were also involved in this process. We had a look around the home, it is well furnished and decorated throughout. There is lots of communal space, including quiet lounges on each of the three units and the home has made clear efforts to make the environment stimulating through the use of themed corridors which is positive. The home has a hairdressing salon, a bar in the upstairs lounge and a large enclosed garden area which also has a sensory garden for people to enjoy. Bedrooms are individually furnished and decorated. A range of activities take place and a music therapist was providing a session to some of
Care Homes for Older People Page 4 of 8 the people during the visit. There are lots of photos available of different activities taking place and everyone working at the home gets involved with these. The home now has a designated treatment room to store medication. Each of the units has its own medication trolley and there are good systems in place to order, store, administer and record all medication. Audits of stock are carried out regularly. The inspection was very positive and the home continues to provide excellent standards of care and support to those living there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
