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Inspection on 09/02/10 for Mill Lodge Care Home

Also see our care home review for Mill Lodge Care Home for more information

This is the latest available inspection report for this service, carried out on 9th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Mill Lodge Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 1a Moorside Place Off Leeds Road Thornbury Bradford BD3 8DR 01274668874 01274664041 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Southern Cross OPCO Ltd Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 42 The registered provider may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP, maximum number of places 42 Physical Disability, Code PD, maximum number of places 42 Dementia, Code DE, maximum number of places 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has recently been appointed at the service.She is not yet registered with the CQC. The new responsible individual for Mill Lodge is Mr Philip Whitaker. Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 0 42 3 42 0 Annual Service Review Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mill Lodge Care Centre is a registered facility providing for 42 places in single room accommodation. The house is situated on the Leeds Road approximately 3 miles from Bradford City Centre and 10 miles from central Leeds. The home is registered to provide personal care and nursing to individuals over the age of sixty five. There are a limited number of places available for younger adults. The home has level access and a passenger lift is fitted to ease access to the first floor. All of the single bedrooms are equipped with en-suite toilets. There are a variety of bathrooms and communal disabled toilets as well as a kitchen area that can be used by service users and their visitors. There are a number of communal lounges and dining rooms. The home is situated within a busy community that is well serviced by local shops; post office and so on and bus routes to Leeds and Bradford are close by. Parking is provided within the grounds. The home should be contacted directly for the current fee level. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last Annual Service Review which was done on 25th February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service.It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection which was carried out on 30th January 2008 and the results of any other visits we have made to the service since then. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The Annual quality assurance assessment (AQAA) was received on time. This shows that the service works in a cooperative manner with us. The AQAA contained some good information about how the service had improved, giving examples, and highlighted the areas they were planning to improve on. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA identified that the service have listened to people in the home and have been seeking people and relatives views on a regular basis.Methods used to achieve peoples views include holding regular meetings with people and their representatives and carrying out annual satisfaction surveys.The results of surveys and meetings are made available to people.This ensures that the home is run in the best interest of the people using the service. The AQAA identified that the service continues to have good links with the local social service team and other health care professionals.Health care professionals visit Mill Lodge at least three times a week.These positive links and relationships will help to ensure that people have good access to the specialist care and support they need from health care professionals. The AQAA identified that the service has continued to improve staff development and is supporting staff through training courses.This will enable staff to have the necessary skills needed to provide a good level of care to people who use the service. Our records show that the service notified us of incidents required by the regulations. We received comments from 4 people who actually use the service,their Annual Service Review Page 4 of 6 representatives and relatives had helped them complete the surveys. All continue to be very satisfied with the quality of the care. They all named people they would go to if they were unhappy or had a complaint. They were all happy with the environment and the cleanliness of the home. Individually comments included: Staff are very caring ,Mill Lodge is a very happy place. We received 2 staff surveys they told us they were happy working at Mill Lodge. They said they received good support from their manager and undertook lots of training. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care service at least once every 3 years. The completion of a risk assessment and Annual Service Review has not changed our view of the quality rating of this service. Therefore we are not planning to inspect this service before 30th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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