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Inspection on 16/10/09 for Newton Hall Care Home

Also see our care home review for Newton Hall Care Home for more information

This is the latest available inspection report for this service, carried out on 16th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Newton Hall Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Porter Date of this annual service review: 0 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Kingsley Road Frodsham Cheshire WA6 6YA 01928739270 01928736724 newton.hall@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Julia Adamson Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Kingsview Homes Limited Number of places (if applicable): Under 65 Over 65 34 0 0 34 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Dementia - Code DE. The maximum number of service users who can be accommodated is: 34. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newton Hall is a registered care home providing accommodation and personal care for up to 34 older people. Change of manager Annual Service Review Page 2 of 6 The home is a detached property in its own grounds, on the outskirts of Frodsham, on the edge of open countryside. There are full community facilities in Frodsham, which is approximately a five-minute car drive away. Bedrooms are located on the ground and first floor. Many of the rooms on the first floor are for people who have been diagnosed with dementia. There is a passenger lift and staircase to the first floor. There is a large dining room and two lounges on the ground floor, with further seating in the large entrance hall. On the first floor there is a smaller lounge and separate dining room, primarily for use of people who have dementia. The home has an enclosed garden with walkways and seating areas. Details regarding fees are available from the manager. Additional charges are made for newspapers, hairdressing and private chiropody. Visitors and people who live in the home are able to read the latest CSCI inspection report, which is available in the office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self assessment that focuses on how well the outcomes are being met for the people using the service. It also gave us some numerical information about the service, for example the number of staff trained. What the service has told us about things that have happened in the home; these are called nnotifications and are a legal requirement. We also looked at the previous key inspection report. Comments were received from staff employed at the home. At the time of writing the report no comments have been made from people living in the home, but some relatives had contacted the commission to give their views about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that there is information available about the home, and that peoples needs are checked before they move to the home to make sure the home is suitable for them. People wishing to move in also complete information about their preferences and lifestyle choices so that their care plans are individual to them. The manager said that people are welcome to visit the home at any time to help them in making the decision about moving there. The manager told us that they have regular meetings with the people living in the home so that they can make their views known. For those not wishing to attend larger meetings, arrangements are in place so that people can meet one to one with the manager. As a result of these meetings we are told the following changes have been made: The home has had new carpets and has been re-decorated, the kitchen has been refitted and new double glazed windows have been fitted in some bedrooms. A picture menu has been introduced for those who have memory or communication difficulties. Some activities have been changed and activities have been reviewed in light of individual needs and abilities. Annual Service Review Page 4 of 6 People have said that they prefer to go to LLandudno rather than Blackpool so trips have been organised accordingly. A garden plot has been provided for those who wish to garden. Since our last visit to the home, an activities coordinator has been appointed. Improvements have been made generally to make the place look more homely. The manager told us that to enable the staff at the home to provide a high standard of care they work very closely with other health professionals, the community and families. The manager said that she sees all this involvement as vitally important to those living in the home. A quality questionnaire is available for residents and families so that she can monitor the feelings of people about the service at the home. She tells us that action is taken to respond to comments when required. The AQAA tells us that there is a complaints procedure which is clearly displayed in the main entrance. The manager told us she has not received any complaints about the home. We spoke with one relative who told us that they knew who and how they should complain to but never felt it necessary to raise matters formally. When issues had been highlighted she felt that they had been resolved satisfactorily. We have been kept informed by the home and the local authoritys safeguarding team of any referrals made under safeguarding adults. Two referrals have been made from Newton Hall since our last visit there. We are satisfied that these matters have been dealt with properly by the home to make sure that everybody living there is safe. We received four staff surveys telling us what they thought of the home; all were very positive. Staff feel that they get the right support to do their job. One person said that all staff work as a team, and two staff were very complimentary about the changes the owners and manager have made to the home. The manager told us that regular staff meetings take place and that staff supervision and appraisal take place throughout the year. What are we going to do as a result of this annual service review? We are not going to change are inspection plan, and will do a key inspection by 08 May 2010. However we can inspect the service at any time if we have concerns about the quality of the service of the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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