Random inspection report
Care homes for older people
Name: Address: Parkfield House Thwaites Brow Road Keighley West Yorkshire BD21 4SW two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Marsh Date: 0 6 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Parkfield House Thwaites Brow Road Keighley West Yorkshire BD21 4SW 01535609195 01535609195 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Pauline Hodge Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Michael John Flynn care home 25 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Parkfield House is in Keighley and access to the home is via a steep cobbled road. There are tiered gardens and a patio area overlooking the gardens. Parking is on the road outside the home and there is a bus stop nearby. The home provides nursing care for people aged over 65 years. The accommodation is on two floors with a passenger lift linking the two. There are seventeen bedrooms comprising of eight doubles and nine singles. Two bedrooms have en suite facilities. There are two communal lounges leading into one another, as well as a large conservatory that is used as both a lounge and dining area.
Care Homes for Older People Page 2 of 9 Brief description of the care home In May 2010 the weekly fee for the service was 535:00 pounds. Care Homes for Older People Page 3 of 9 What we found:
We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. One inspector made an unannounced visit to the home. During the visit we talked to people living in the home and their relatives about their experiences of living there, we also spoke to staff and management. The last key inspection was carried out on 16 August 2007. Since then we have carried out an Annual Service review of the service. The review confirmed that the home was continuing to provide good outcomes to people using the service. Feedback from people shows that they feel the information they received about the home before admission was very good and the initial visit was helpful and informative. One person admitted for a second period of respite care said that they liked living at the home so much they had decided to move in on a permanent basis. They confirmed that they had initially chosen the home because of its location and its reputation in the local community for providing good quality care and facilities. They went on to say that they had not been disappointed with their choice and would have no hesitation in recommending the home to anyone considering respite or long-term care. People told us that staff encouraged them to make decisions and choices about how they spent their time at the home and they could retire to bed, get up in the morning or take a bath when they wanted. The home does not employ an activities co-ordinator therefore in house activities are organised by the care staff as and when they have time to do so. For people that dont like to join in group activities time is made to engage with them on a one-to one basis. All people living at the home are registered with a general practitioner and are supported in having access to the full range of NHS services. The input of other health care professionals is clearly recorded in the documentation available. This shows that staff are seeking advice if they have concerns about peoples health. Feedback from people living at the home and their relatives shows that staff always treat
Care Homes for Older People Page 4 of 9 people with respect and are kind and caring. Comments included the care is excellent and my father is very happy living at the home and the staff go out of their way to make sure we are all well cared for - I have no complaints at all about the service provided. During the visit we observed the lunchtime meal being served in the dining room. People were given the time they required to eat their meal in comfort without being hurried and if they required assistance to eat their food this was done in a discreet and sensitive manner to avoid any embarrassment. Information about the complaints procedure is available within the home. People told us that they know how to make a complaint if they need to and know who to speak to if they are unhappy with the standard of the service provided. One person said we see either the manager or deputy manager nearly every day so we can speak to them if we are unhappy about anything. Another person said I have never had to make a complaint but I know the procedure and would not hesitate to speak to the manager or another senior member of staff if I had a problem. We have recently received one complaint about the service which is currently being investigated by the registered provider. Policies and procedures are in place to protect people from any form of abuse and staff told us they have received training on the protection of vulnerable adults and are aware of how to report any concerns about peoples well being. The home has a thorough staff recruitment and selection procedure, which includes obtaining at least two written references and a Criminal Record Bureau (CRB) before new staff start work unsupervised. This makes sure only people suitable to work in the caring profession are employed. The manager and staff confirmed that staffing levels were adequate for the number of people living at the home although they are aware that should dependency or occupancy levels increase the staffing levels would need to be reviewed. We would, however, recommended that consideration is given to increasing the housekeeping hours as currently on two days every week there is no cleaner on duty. This means that in addition to their own duties care staff are also responsible for keeping the home clean and tidy and keeping the laundry up to date. People living at the home spoke highly of the staff team and said that they listened and acted on what they said. The manager confirmed that all new staff receive induction training using the Skills for Care Common Induction Standards. These are nationally agreed induction standards designed to help new staff get the skills and knowledge they need to care for people. Following induction training there is an expectation that care staff will study for a National Vocational Qualification (NVQ) at level two or above depending on the post they hold. Training records show that the majority of staff have already achieved a NVQ. This means that people can be confident that their care and support is being provided by trained and experienced staff. Staff told us that they really enjoyed working at Parkfield House and were very clear about their roles and responsibilities. Information provided by the manager shows that all equipment in use at the home is
Care Homes for Older People Page 5 of 9 serviced in line with the manufacturers guidelines, which means that people can be sure it is in good working order. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 27 Housekeeping hours should be reviewed so that care staff are not required to undertake cleaning tasks as well as their normal duties. Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
