This is the latest available inspection report for this service, carried out on 13th August 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Parkview Nursing and Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Murphy Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 54 Chorley New Road Bolton Lancashire BL1 4AP 01204363105 01204361779 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Jewelglen Limited Number of places (if applicable): Under 65 Over 65 0 41 41 0 The registered person may provide the following category of service only: Care home with nursing - Code N. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Physical disability - Code PD. The maximum number of service users who can be accommodated is: 41. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkview is owned by Mr M K Raja and is managed by Mrs A Williams. Care services are provided in a large adapted property built on three levels with a passenger lift to all floors. The home provides 41 places for the care of elderly people including six places for people with a physical disability. The home which has garden areas to the front and rear, is situated on Chorley New Road about one mile from Bolton town centre, is close to main bus routes and there are shops within walking distance.
Annual Service Review Page 2 of 6 None Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home tell us they are happy there. Comments made included: I am very happy living at Parkview and my family have also seen a vast improvement in me and I am content, the home is very nice and quite and Ive nothing to grumble about, good care, they look after my personal needs and provide a good level of personal care, with the staff they have they do a great job, I am happy here and get on well with the staff. We recieved comments from 3 relatives of people living at the home. Their responses reflected that their relatives were being well cared for and recieved the medical support they needed. We recieved comments from 6 staff employed at the home. Their responses indicated Annual Service Review Page 4 of 6 they were being supported by the manager of the home and receiving training to ensure they could meet the care and support needs of residents properly. The home continues to let us know about things that have happened since our last key inspection and they have shown they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16 July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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