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Inspection on 08/04/10 for Reinbek

Also see our care home review for Reinbek for more information

This is the latest available inspection report for this service, carried out on 8th April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Reinbek The quality rating for this care home is: The rating was made on: three star excellent service 2 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Bryan Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 287 Bramhall Lane Davenport Stockport Cheshire SK3 8TB 01614835252 01614560199 reinbek@boroughcare.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Janet Gregory Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Borough Care Limited Number of places (if applicable): Under 65 Over 65 0 44 44 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Physical disability - Code PD The maximum number of service users who can be accommodated is: 44 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Reinbek is a residential care home that is registered to provide care for up to forty-four residents, specialising in providing care for older people with physical disabilities and Annual Service Review Page 2 of 6 2 3 0 3 2 0 0 9 sensory impairment. The home is one of twelve homes owned by Borough Care Limited. Reinbek provides permanent residential care and short-stay accommodation. Day care facilities are available for up to four service users per day, Monday to Sunday. Reinbek is a two-story building; it is fully adapted for wheelchair users and has a lift to assist service users to the first floor of the home. The home is comfortably furnished and decorated throughout, the main entrance and two of the downstairs lounges were part of the original building. Accommodation is provided in forty-four single rooms, twenty-two of which have en-suite facilities. The home is structured into four units; each unit has its own kitchen, dining room and lounge facilities. The home had extensive gardens, with a large garden pond and water feature. Many of the bedrooms and lounge areas over look the garden area, providing pleasant views. The garden is easily accessible via four exits from the home, each of which has ramp access for wheelchair users. The home is located in a residential area, on the main Stockport to Bramhall Road. A regular bus service is available and the nearest railway station is Davenport station. Information about services and fees is available in the Service User Guide and Statement of Purpose provided by Borough Care Ltd. Fees for accommodation and care range from £365.00 and £442 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. This was looked at and the information provided taken into account. The AQAA is a self-assessment that informs us about outcomes for people who use the service. As well as other information, it also tells us what the service has done within the previous 12 months, what they think they are doing well and how they could develop and their plans to do so in the next 12 months. Surveys were provided to people who use the service and staff that worked for the service. We looked at information we have about how the service has managed any complaints. We considered what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. We looked at the history of the service by reflecting on previous inspection outcomes. Any other relevant information from other organisations was considered along with what other people have told us about the service. What has this told us about the service? The home sent us their AQAA. The assessment was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what their plans for further improvement are over the next 12 months. Ten surveys were returned by people living at the home. These confirmed that people were generally satisfied with the overall quality of care provided. People said they always got the medical care they needed, that they always (8) or usually (1) got the personal care and support they needed; one person said they only sometimes got the personal care they needed but did not provide further details. People said staff always (8) or usually (2) listened and acted on what they said. Comments included, (Staff) wash and dress me nicely, talk to me and are friendly and nice to me, Staff are very pleasant and helpful, The care and attention given to X is exemplary, with dignity and humour and in surroundings which are appropriate, (Staff) listen to anything we say, excellent care, The staff are always very pleasant and cheerful and helpful and They look after the residents very well and make sure they are well cared for and that their families are welcome and are kept up to date with all of their activities. Four members of staff also returned surveys. They all said they were well supported by the manager and met with her regularly to discuss how they were working. They confirmed that they were given training relevant to their role. In the AQAA the manager reported that 65 of care staff had successfully completed National Annual Service Review Page 4 of 6 Vocational Qualifications (NVQ). Since the last inspection there have been three incidents that have been investigated under SMBC safeguarding procedures. Whilst it was clear that the manager and staff wanted to learn from these investigations and were willing to take action to improve practices where this was indicated, two of the cases showed that the appropriate agencies had not been involved quickly enough and initial reporting procedures were not followed correctly. Looking at all the evidence available to us, our judgment is that there is no reason to change the current rating of the home. However, we will write to the home manager to ask for further information about how she intends to improve staff knowledge and understanding of safeguarding policies and procedures. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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