Random inspection report
Care homes for older people
Name: Address: Royal Court Rock Mount King Street Hoyland Barnsley South Yorkshire S74 9RP one star adequate service 28/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Shelagh Murphy Date: 2 7 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Royal Court Rock Mount King Street Hoyland Barnsley South Yorkshire S74 9RP 01226741986 01226741986 admin@royal-court.net None Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Linda Ann Bailey Type of registration: Number of places registered: Conditions of registration: Category(ies) : Healthmade Ltd care home 40 Number of places (if applicable): Under 65 Over 65 40 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places 40 Date of last inspection Brief description of the care home Royal Court is a care home providing personal care and accommodation for 40 older people. The homes registered owner is Healthmade Limited. The home is a purpose
Care Homes for Older People Page 2 of 9 2 8 0 9 2 0 0 9 Brief description of the care home built single storey building. All bedrooms are for single occupancy and have en suite facilities. An enclosed garden area is provided. There are car parking facilities at the front of the building. Royal Court is located in Hoyland within the Barnsley area and is close to the shopping centre and a doctors surgery. On the day of the site visit the registered manager said the weekly fees were £356.77- £365.00. People pay extra for hairdressing, private chiropody and optical services. People can get information about Royal Court by contacting the manager. The home will also provide a copy of the statement of purpose and the latest inspection report. Care Homes for Older People Page 3 of 9 What we found:
The last key inspection at this service was carried out on 28 September 2009 and the service was rated as a 1 star, adequate service. This inspection was carried out as the service had been rated as an adequate service and we wanted to ensure that people were safe. This was a random inspection carried out by Shelagh Murphy on 27 May 2010 from 10am to 12am. We do not change a services quality rating at a random inspection as we do not look at all of the key standards. Therefore this service is still rated as an adequate service following this site visit. We wanted to check standards relating to complaints to ensure that people and their representatives were confident their complaints would be listened to, taken seriously and acted upon. We checked the homes complaints procedure and found that people who lived at the home and their representatives had access to a complaints procedure which was available in written and large print formats as requested . This ensured that peoples rights were protected. We checked the complaints records and found that no complaints had been made since June 2009. The complaints records recorded in the file were comprehensive and detailed the date of the complaint, nature of the complaint, action taken to resolve the complaint, the outcome and complainants response to the action taken. All records had been signed and dated by senior staff. This told us that the home was listening to peoples concerns, acting upon their complaints and recording them appropriately. We also found evidence from speaking to three people who lived at the home that they knew of the complaints procedure. We also saw a copy of the complaints procedure in the entrance to the home. When we asked people who lived at the home if they knew how to make a complaint they told us, I would speak to the manager and my son. I think Id speak to the staff they are very good you know, always happy to help. I dont have any complaints but if I did I would speak to the manager or the staff. We spoke to one relative who told us they knew how to make a complaint and would direct any concerns to the owner or the manager, who they described as, `approachable and they told us they were satisfied any concerns would be dealt with promptly. We spoke to three staff who told us the correct procedures they would follow if someone wished to make a complaint. This evidence told us that people who lived at the home and their relatives knew how to
Care Homes for Older People Page 4 of 9 make complaints and felt reassured they would be listened to and action taken to address their concerns. We also wanted to check standards relating to protection of vulnerable adults to ensure that people were protected from abuse or the risk of abuse. We asked for the staff training matrix and found that all staff had completed adult safeguarding training in April 2009. The manager and three staff also confirmed this. This ensured that peoples rights were protected. We spoke to three staff to check their understanding of the local adult safeguarding procedures and they all told us they has some understanding of the procedures. All of the staff said they would report all concerns or allegations to their line manager. This helps to protect people from the risk of harm. The registered manager could not find a copy of the new local area safeguarding adults procedure on the day of our visit. We recommended that another copy was sought from the local safeguarding adults team in Barnsley. This would ensure that staff have access to this information as required. The manager notified us in writing that they had found the local area adult safeguarding procedures after our visit and these are now avilable to all staff. We were also told by the manager and then shown a copy of the whistle blowing policy and procedure. The staff we spoke to were aware of this. This was good practice and helps to protect peoples welfare. The team leader told us there had been no safeguarding referrals made to the local adults safeguarding team since our last inspection. We also checked some of the previous requirements from the last key inspection and found evidence in the fire safety records that fire safety awareness training had been completed in February 2010 by 20 care staff. Fire drill records showed that there had been four fire drills between February and April 2010 and that the majority of the staff team had completed a drill on these occasions. The registered manager also showed us evidence that a new fire risk assessment had been devised in November 2009. These actions had ensured that people who live in the home were protected from unnecessary risk of harm or injury. We did not check the previous requirements for the staff training and actitivies for people who lived at the home. These will be checked at the next inspection. What the care home does well:
People at the home had access to a complaints procedure, were able to make complaints and there was evidence their complaints were taken seriously and acted upon. Care staff had been offered adult safeguarding training, in order to safeguard the people they were working with. Staff understood the safeguarding procedures and knew what they should to protect peoples welfare. Care Homes for Older People Page 5 of 9 The staff had completed fire safety training, had taken part in fire drills and the home had a new fire risk assessment in place. To ensure people were better protected from any unnecessary risks. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 12 16 People must be consulted 10/12/2009 about a programme of activity. Arrangements must be in place to make sure activities take place and that people are enabled to take part if they wish. This is to make sure peoples social care needs are met. 2 30 18 Staff must receive the 10/12/2009 training they need to do their job. All training must be recorded and kept up to date. This is to make sure that people are cared for by trained and competent staff. Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
