Random inspection report
Care homes for older people
Name: Address: Savile House 25 Savile Road Halifax West Yorkshire HX1 2BA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynda Jones Date: 2 8 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Savile House 25 Savile Road Halifax West Yorkshire HX1 2BA 01422359649 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Ruth Syme Type of registration: Number of places registered: Conditions of registration: Category(ies) : Chestnut Care Ltd care home 24 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: 0 To provide accommodation and care for one named service user under 65 years. Date of last inspection Brief description of the care home Savile House is a care home providing personal care and accommodation for up to twenty-four older people. It is in the Savile Park area of Halifax, which is not far from the town centre. It is easy to reach using public transport. The home is privately owned by a limited company, Chestnut Care. Residents have a choice of sitting areas on the ground floor. There are fourteen single bedrooms, two of which have an en suite, and four double rooms. Work is already underway to install en suites to most bedrooms. Communal toilets and bathrooms are
Care Homes for Older People Page 2 of 9 Brief description of the care home within easy access of all bedrooms. There is storage for wheelchairs and other equipment. There is a passenger lift to all floors. The fee charged is between 351 pounds to 368 pounds per week. Care Homes for Older People Page 3 of 9 What we found:
This random inspection of Savile House was carried out on 28 April 2010 by one inspector from the Care Quality Commission. Before our visit we sent a self assessment quality assurance form known as an AQAA to the home so that they could tell us how they feel they are doing and what plans they have for the future of the service. The manager completed the form and returned it to us when we asked for it. We sent some surveys to people who live at Savile House so that they could tell us how they feel about the service. Some people had help from relatives to complete the surveys. We also sent surveys to some of the staff who work there so that they could tell us about the home. The information in the AQAA, the results of the surveys and the outcome of our visit tells us that the home is continuing to provide excellent standards of care and support to the people who live at the home. What the care home does well:
We received a total of fourteen completed surveys and all of the comments were extremely positive. The AQAA told us the home has a very detailed brochure about the service that people can pick up from the home. People are welcome to call, have a look round and talk to staff and people already living there. In the surveys everyone confirmed that they received sufficient information about the service before moving in and everyone said they had a contract. Everyone is assessed before any decision is made about moving in, this is to make sure that each persons care and support needs can be met. Everyone living at the home has a comprehensive care plan which tells staff what action they must take to make sure peoples needs are met. The care plans are reviewed every month and altered if there are any changes in individual needs. People living at the home and their relatives are consulted about the plans regularly; they are asked if they are satisfied with the care provided and whether it could be improved upon. In the surveys people told us they recieve the care and support they need and they get the medical care they require. In the AQAA the manager said she has received positive comments about the care plans from other professionals such as GPs, hospital consultants and staff from social services. People told us that the home arranges activities that they can take part in if they want to. In the AQAA the manager said we listen to all views and opinions of the residents in the home. I hold residents meetings and ask all residents to join in. We discuss the home
Care Homes for Older People Page 4 of 9 environment, menus, activities and any other business and we document this for all to read. There is also a newsletter on display in the entrance area for people living at the home and their visitors to read. During our visit, people were reading, watching TV or sitting chatting. The hairdresser was visiting and several people said they look forward to having their hair done. In the surveys everyone said they enjoyed the meals provided. People told us they are consulted about what is on the menu, they said there is plenty of choice and the cooks pretty good. The home has been awarded five stars by environmental health for safe food management and the standard of the kitchen. This is the highest award possible. The complaints procedure is on display and details are included in the information that is given to people about the home. In the surveys, people told us they know how to make a formal complaint, everyone said they have someone they can talk to if they not happy. All of the staff have received training and know how to safeguard people in their care. People told us the home is always kept fresh and clean. We looked round some of the bedrooms and the communal areas during the visit and found this to be the case. When we visited, work had just started to upgrade twelve of the bedrooms. En suite facilities are being installed and then the rooms will be redecorated. This will be a big improvement in the facilities at the home. Eventually most of the rooms will be en suite. There has been a big investment in the home over the past year to improve standards. A new fire panel and heating system has been installed. New lighting has been installed outside the building; several carpets have been replaced and there are new beds in all of the bedrooms. There is usually very little staff turnover at the home, the AQAA tells us that only one member of the team has left over the past twelve months. Recruitment procedures are thorough, all staff are checked to make sure they are suitable, before they start work at the home. Training opportunities for staff are good, this ensures that they keep their care practices up to date. The home is well managed by a dedicated, hardworking registered manager who is well respected by the staff team. In the AQAA she said The home is run in the best interests of my residents ensuring they are safe and well cared for, I always want the very best for all. In the surveys we asked people to tell us what the home does well. These are some of the comments we received: I find the home lovely, all carers are very helpful and friendlyand Ruth (the manager) is there whenever you need to speak to her. They provide warmth and friendly professionalism. Care Homes for Older People Page 5 of 9 I am very happy here, the food is good, they are very caring and help whenever you need it. Savile House care home is one of the best homes for the elderly in the UK. I feel the home is run to the highest standard. The residents are well cared for with respect and dignity. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
