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Inspection on 08/01/10 for Seahaven

Also see our care home review for Seahaven for more information

This is the latest available inspection report for this service, carried out on 8th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Seahaven The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Bowater Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 146 Beach Road South Shields Tyne And Wear NE33 2NN 01914567574 01914545743 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Harold John Stafford Number of places (if applicable): Under 65 Over 65 10 3 2 0 0 0 0 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care home only - Code PC To service uses of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 30 Dementia - Code DE, maximum number of places: 10 Learning Disability - Code LD, maximum number of places: 3 Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places: 2 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 0 8 0 1 2 0 0 9 Seahaven is registered to provide personal care for 30 people, of whom up to ten may have a dementia type illness. The home also provides three places for people with a learning disability and two places for people who have mental health problems. Nursing care is not provided; support from the Community Nursing Service is arranged where required. The home is a converted house, which has been extended. It is situated on Beach Road adjacent to the beach and park. The accommodation consists of a dining room, two lounges and a large conservatory. A passenger lift services all floors. The bedrooms are spread over three floors and people are able to gain access to all parts of the home. Many of the bedrooms provide views of the park, beach and sea. There is a small garden to the rear of the home with a paved seating area. The town centre of South Shields is close by where there are local facilities such as shops, pubs, GP surgeries and places of worship. Street parking is available. The charge for a place at Seahaven is £349. There are extra charges for hairdressing and private chiropody services. The Homes brochure confirmes that a copy of the most recent inspection report is available on request to residents, visitors and staff. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment(AQQA)when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Prior to admission to the home,you told us that detailed assessments take place,and that all relevant parties are involved to ensure that prospective service users needs can be met. The information provided, informs us that the service has procedures in place to safeguard and protect service users.These include,robust recruitment and selection of staff,staff training and development,and that clear health and safety procedures are in place. There have been no complaints or safeguarding referrals during the last twelve months and you said that all staff are trained and would know how to deal with complaints or safeguarding alerts. You said that improvement continue to be made in the service based on the views of others. Information provided shows that there is a skilled staff team who support and promote peoples needs. And make sure people are able to maintain and improve their independence. People living in the home tell us that they are happy there. Comments from the returned surveys included: They make sure I get all of the care I need.The home does everything well. The home takes good care of X.They can do no better that they are doing already. I like the meals,I know how to make a complaint,I get the medical care I need and they are kind. Annual Service Review Page 4 of 6 Staff comments included: There is a friendly atmosphere. All staff are well trained and all hygiene and health needs of people are met. Three surveys said that there could be more activities and people be able to go out more. A survey from a professional included: The manager took an active part in facilitating admission,providing a seamless service and transition to the home.Good liaison with the staff. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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