This is the latest available inspection report for this service, carried out on 6th October 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Sheraton Court The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Ellis Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Warren Road Hartlepool Co Cleveland TS24 9HA 01429277365 Telephone number: Fax number: Email address: Provider web address:
carolet@helenmcardle.net Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Helen McArdle Care Ltd Number of places (if applicable): Under 65 Over 65 80 0 0 80 The maximum number of service users who can be accommodated is: 80 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, maximum number of places 80 Old age, not falling within any other category Code OP, maximum number of places 80 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sheraton Court is a purpose built three storey building that has recently opened. All bedrooms are single accommodation and offer ensuite toilet facilities. There are dining and lounge facilities on all floors. There is a passenger lift allowing those with disabilities access to all areas.The home is set in pleasant grounds, a number of ground floor bedrooms have patio doors giving direct access to the gardens.
Annual Service Review Page 2 of 5 There have been no registration changes. 0 7 1 0 2 0 0 8 Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We examined the homes Annual Quality Assurance Assessment, which is the homes self-assessment of its performance to date. We looked at surveys that people who use the service and staff had completed and returned to us with their comments. We considered notifications made by the service and sent to us about significant events. We reviewed the findings of the last key inspection carried out a year ago and the results of the random inspection we did in July 2009. We also considered comments received from a number of agencies who have had involvement with the home, including comments made at a recent safeguarding meeting in September 2009. What has this told us about the service? Sheraton Court continues to do well against most of the National Minimum Standards concerning Older People, in terms of positive outcomes for the people who use the service. People who use the service and their representatives say that they are happy living at Sheraton Court. Typical comments received include: Excellent care. I cant fault the home. Care is first class. The staff are wonderful, nothing is too much trouble for them. The staff are very helpful and kind and will go out of their way to do anything for you. Staff comments support this view: The home always has a very friendly atmosphere and covers a wide variety of activities for the residents. The home provides a very clean and comfortable environment and also does well with staff training. Im really happy about the home...anything Ive asked for, such as a sling hoist or extra staff, Ive been able to get, so long as I could explain why these things were needed. The home has a good rapport with external health and social care staff. There have been some safeguarding issues that have been examined, including some medication errors. The home has responded very well to such challenges and is trying to work constructively with others to improve and safeguard the people who use its service. The service is well managed and there are good quality assurance systems in place, with support from external senior managers provided by Helen McArdle Care. The home has a good staff team of well trained personnel. Most have qualifications in Care at National Vocational Qualification level 2 or above. There are good staff induction and training programmes organised by the home. The personal care provided is good and the premises are excellent in quality. What are we going to do as a result of this annual service review? The service is progressing well and its Quality Rating continues to be good. It needs to continue to work hard to eliminate medication errors (which it is doing with the help of a pharmacist from the Primary Care Trust). It should also consider developing life story work with the people who use its service. There is no intention to carry out a key inspection of Sheraton Court before October 2011. However, the service will be subject to continuous monitoring and annual review and may receive an inspection at any time. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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