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Inspection on 25/01/10 for South View Lodge

Also see our care home review for South View Lodge for more information

This is the latest available inspection report for this service, carried out on 25th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: South View Lodge The quality rating for this care home is: The rating was made on: two star good service 2 1 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Playfer Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 92 Station Road Hesketh Bank Lancashire PR4 6SQ 01772812566 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Bideaway Homes (2) Limited (Mr Thomas Wilson Blane) Number of places (if applicable): Under 65 Over 65 0 30 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling wihtin any other category - Code OP The maximum number of Service Users who can be accommodated is: 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service South View Lodge provides accommodation and personal care for up to 30 older people. The home is situated in a semi-rural location close to the village of Hesketh Bank, West Lancashire, near to shops, pubs and other village amenities. It has car parking available and has extensive grounds to the front side and rear of the home. There is a patio area and an ornamental fishpond. Annual Service Review Page 2 of 6 2 1 0 1 2 0 0 9 South View Lodge provides all ground floor accommodation with all but one of the rooms offering single occupancy. Seven rooms have the benefit of an en-suite. There are three lounge areas throughout the house, one of which has been sub-divided to create small alcoves and a conservatory. There is one main dining area, central to the house. Accessible toilets and bathrooms are located near to bedroom and living rooms. Information about South View Lodge can be obtained from the home in the form of the Statement of Purpose and Service Users Guide. Previous inspection reports can be viewed in the home on request or downloaded free of charge on the Commissions website at www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service, such as the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The registered provider sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that home is still providing a good service and that they know what further developments they would like to make, to ensure that people continue to experience good outcomes. The AQAA told us about improvements that have been made in the last year. For example, a more detailed service users guide has been developed to provide the residents with more photographs and information about the home. Several improvements have also been made to the premises for instance many areas in the home have been redecorated using lighter colours to enhance the feeling of space and light and flag stones have been laid on the patio area next to the pond to provide a sitting and eating facility for use in fine weather. Four residents returned a questionnaire. They all gave positive responses and many wrote comments expressing satisfaction with the home. For example one person wrote, I am and always have been very happy living in the home and another person commented, The staff are always helpful and do a very good job. Four members of staff also completed and returned a questionnaire. All staff indicated they received training relevant to their role and were well supported by the management team. They were also happy with the level of care provided to the residents. One member of staff wrote, We work well as a team and the residents are Annual Service Review Page 4 of 6 very well looked after and another staff member commented, Training is kept up to date and we have excellent standards of care. Information in the AQAA informed us that thorough recruitment and selection procedures have been used in the employment of new staff, in order to safeguard and protect the residents. Emphasis continues to be placed on staff training and the majority of the staff team have achieved an appropriate qualification. This helps the staff to carry out their role effectively. According to information in the AQAA, the staff have recently completed safeguarding training, to ensure they are aware of the types and indicators of abuse and where to direct a referral in the event of an alert. They have also undertaken training in dementia awareness, computer literacy and understanding the Mental Capacity Act. This training improves the knowledge base of staff and helps them in delivering good quality to the residents. The registered manager has received one complaint during the last year, which was sent direct to the Commission. This was investigated by the registered provider under the homes internal complaints procedure. We note from our records that we have not been informed about some notifiable incidents in the home over the last year. This was discussed with the registered provider, who forwarded the notifications to us. From all the information received we have concluded that the home is well managed and continues to provide good outcomes for the residents. What are we going to do as a result of this annual service review? We will continue to monitor information received about the service and will carry out an inspection when required. We can inspect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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