Inspection on 03/12/08 for Springfield Court Nursing Home
Also see our care home review for Springfield Court Nursing Home for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 3rd December 2008.
CSCI found this care home to be providing an Excellent service.
The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The needs of people were thoroughly assessed before they moved into the home, to ensure that the staff team could provide the care and support required. The plans of care were being followed in day-to-day practice so that people`s health, personal and social care needs were being met. Those living at the home were treated with respect, their privacy and dignity being maintained at all times. Good nutritional, pressure and incontinence care was provided, which involved a range of external professionals, ensuring that people living at the home received appropriate health care. The daily routines within the home were flexible and people living there were offered a variety of choices throughout the day. Visitors were made very welcome to the home and residents were able to access an independent person to act on their behalf, if they so wished. Activities were provided in accordance with the needs of people living at Springfield Court and religious needs were appropriately met. The management of meal times was good. The menu provided a choice of nutritious food and people were allowed to eat at their own pace, so that the dining experience was enjoyable for them. Special diets were provided, as was required, and the meals served looked appetizing to aid in nutrition. Complaints were well managed and people living at the home were adequately safeguarded from abusive situations. The recruitment procedures were robust so that people living at the home were protected and staff were provided with a wide range of training to ensure that they were able to look after the people in their care. The home was tastefully furnished and decorated to a high standard throughout and the environment was warm, comfortable and homely, providing very pleasant surroundings for people to live in. The control of infection was good, so that those living at the home were protected against infectious diseases. The home was well managed and a transparent and open approach was evident so that people felt comfortable to approach the management team to discuss any issues they may have. The health, welfare and safety of those living at Springfield Court was promoted by all systems and equipment being serviced as required and by the policies and procedures of the home. One relative wrote in her letter to us, `we could not fault the attention our relative received from the nursing staff who remained alert to his needs to the very end. We were kept well informed of any changes in his condition or medication and we found it very easy to consult with the nursing staff at any time. We always found all the staff approachable and understanding and they were especially so after our relative`s death`. Other relatives provided us with positive comments, including, `I am very happy with Springfield Court. I feel at ease that I know my relative is safe in a well run, clean and warm home` and `we dreaded the time our parents would need a nursing home. Ourfather was particularly negative about this. However, in his visits to our mother and when moving to Springfield court himself he was very positive. Both the staff and physical environment allowed him to end his life content and in peace`.
What has improved since the last inspection?
Although the physical environment is always of a good standard, further improvements had been made in order to provide yet more pleasant surroundings for those living at Springfield Court. A very tastefully decorated and furnished conservatory had been erected to the rear of the home, which incorporated a library, a computer room and an aquarium. The kitchen had been completely refitted since the last inspection to ensure a good standard of cleanliness so that people`s hygiene needs were being met. The home had achieved 58% of care staff successfully completing a recognized qualification in care, so that a good ratio of care staff were adequately trained to ensure that people living at the home were looked after properly. The recruitment practices had improved so that all prospective staff were appropriately checked before starting work at the home so that people living there were adequately protected. Training for staff had improved, which was in depth and covered a wide range of topics, including induction programmes and recognized qualifications in care. The management of medications was better and the nurse responsible for medication practices within the home had worked hard to improve these standards to ensure that people living there were adequately protected from drug errors or misuse.
What the care home could do better:
The care planning process could have been better so that the care being provided was recorded on the plans of care, which could have been more person centered with less vague terminology being used, so that staff were given clear, specific guidance as to how people`s needs were to be appropriately met.