Please wait

Inspection on 04/01/10 for Springfield Nursing Home

Also see our care home review for Springfield Nursing Home for more information

This is the latest available inspection report for this service, carried out on 4th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Springfield Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 4 1 2 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Cliffe Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 191 Spendmore Lane Coppull Chorley Lancashire PR7 5BY 01257470140 01257470126 janet.springfield@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Norma Minnie Pennington Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mr Ghulam Qadir Number of places (if applicable): Under 65 Over 65 0 6 40 0 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 40) Physical disability - Code PD (maximum number of places: 6) The maximum number of service users who can be accommodated is: 40 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Appointment of a new manager 0 4 1 2 2 0 0 7 Annual Service Review Page 2 of 7 Springfield is a care home with nursing registered to provide nursing and personal care to forty older people. The registration allows the home to accommodate six young physically disabled people of either sex. The home is situated on the main road, which passes through the village of Coppull, two miles from Chorley town centre and Standish. Springfield is a purpose built home offering accommodation over two floors, which can be accessed by the passenger lift. There are single and double bedrooms, a lounge/dining room and assisted bathing facilities on each floor. All of the double rooms are used for single occupancy. The ground floor houses the administrative offices, reception area, kitchen and laundry. There is no smoking anywhere within the home. The home has a large garden to the rear and side of the home that has a large patio and water feature fountain and greenhouse. Information about Springfield is sent out to people choosing a care home when they enquire about living there. Anyone who comes to look around the home has access to more comprehensive information. Information about the range of fees for accommodation and personal care can be obtained by contacting the home manager or administrator directly. The home has charges for a single occupant in a double room and for rooms with en-suite facilities. There are additional charges for hairdressing, personal newspapers, none hospital transport and incontinence aids for some people living at the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was informative giving us the necessary information we needed to complete an annual service review (ASR). We got sufficient information from the AQAA. It was clear, with evidence of how the home has operated since the last key inspection and annual service review. The home has routines in place for asking people what they think about living at the home so they can contribute their ideas and make suggestions for improvements. The home seeks the views of people before they move in so the home has information about them to plan the right care and support. The home also had meetings with people who live at the home and relatives so they have an opportunity to say what they think about the standards of the facilities and services available. People who wish to go out shopping or to church are accompanied by staff so they have the support to do the things they want to do. As a result of asking people what they want to change in the home more varied activities and entertainments are offered so people have a variety of things to do. The home plans further changes following asking people that live there what they want. The home plans to introduce seasonal menus that include the choices of people living at the home and staff training in understanding nutrition and diet so people living at the home will benefit from a more informed staff team. The AQAA tells us that the home continues to improve the standards of the building so people live in a well maintained and suitably equipped care home. The home has purchased new laundry equipment and replaced closure devices on fire doors. The AQAA told us that care and support plans of people living at the home included information about their different ethnic, religious, sexual or cultural lifestyle information so the right care can be planned to support their needs. This will be further developed as staff have training on The Mental Capacity Act so they will be able to Annual Service Review Page 4 of 7 recognise and respond to concerns about the capacity of people who have difficulty in making the right decisions and choices about their health or welfare. There is a high percentage of staff who hold NVQ level 2 qualifications so the home has well above the expected national average of suitably qualified staff. NVQ level 2 qualifications are nationally recognised qualification in social care. The AQAA tells us that staff receive training in infection control and nutritional care so staff have the right training to do their jobs. The AQAA tells us that the home continues to improve in how it gathers important information about the needs of people choosing and then living in the home so the most appropriate care can be planned around their needs, but says it needs to develop how it uses this information so care or support plans say how people want their care and support to be arranged depending upon their needs and lifestyle choices. The AQAA tells us that people are put at the centre of their care and are involved in all aspects of decisions and choices about their care, daily routines and lifestyles so person centred care is provided. The AQAA tells us that the home did not have a manager for a few months which led to standards at the home falling. A new manager has been appointed and the AQAA says that feedback from people living at the home and relatives is good so standards are improving since the new manager was appointed. The surveys returned by people living at the home said they are very happy with the home. They said that they were provided with information that helped them to decide Springfield was where they wanted to live. They said there was always, usually or sometimes sufficient staff on duty to provide care and support and that staff listened to them and acted on what the said. Access to health care was said to be always or usually available. People said there were activities arranged they could participate in if they wished and they enjoyed the meals served. The building was described overall as always clean so the home was well managed. Comments received from people were, An all round good care home, Concern for each of the residents. Try hard to see our physical needs are cared for. Friendly and love to chat, I dont feel left out. No trouble with cleanliness. Staff will help in anyway. Residents get on with each other and Im very happy here and all my needs are cared for both physically and emotionally. People said that improvements could be made with more staff on duty as breakfast was sometimes late and people needed more help with personal care as staff seemed busy and did not have enough time to take care and pay attention when assisting people with personal care so peoples needs were not always met. The laundry was said to not launder clothes appropriately so they were either shrunk or not ironed properly. A local doctor returned a survey to us and said the home are good at monitoring the health of people and seeking advice when needed. We are always told about important things that have happened in the home since we did our last key inspection or annual service review. The home is managed in a way that shows it has the interests of the people living there at the centre of what they do. The home sends us information about the welfare of people living there so we have up to date information about the home. We received two complaints about Springfield in the last year which we asked the provider to investigate and did so to our satisfaction. They have told us that they only Annual Service Review Page 5 of 7 received one complaint. The home told us they had made no safeguarding referrals in the last 12 months and we have received no safeguarding concerns about the home. The safeguarding procedure is how the local council and other agencies involved respond to and manage allegtaions of abuse against vulnerable adults and children. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!