Inspection on 29/04/10 for St Hilda`s Priory

The home cares for the Sisters in a way which respects their chosen way of life, and offers choices consistent with this, where they can engage in their religious routines. The Sisters prefer not to engage in organised activites but are enabled to do what they choose by the staff as required. Visitors are welcome other than at chapel or mealtimes. Weekly menus come from the Priory kitchen and Sisters are informed of the dinner menu on a daily basis and if not suitable then an alternative is provided. They are given a choice of soup or sandwiches at teatime. Snacks and drinks are available anytime. This ensures that the Sisters have a varied and nutritious diet. The home is in the process of increasing the night staff on waking night duty from one to two. This is because the dependency of some of the Sisters had increased, particularly at night time. There has been an issue with staff sickness recently but this is beginning to ease and the manager hopes that staff will revert back to their contracted hours instead of working extra on a regular basis. The staffing difficulties have not impacted on the care received by the Sisters as bank staff well known to them have been used to cover shifts. Staff training has not been to schedule as a result of staff absence, but this is being addressed. The home has a contemplative and homely atmosphere. It is clean and well maintained. Sisters said they were well cared for. One said: `We are very grateful for all the wonderful help we get. The staff do their best to make sure we get what help we need.` Another said: `We get everything we need. The manager is most approachable.`

What the care home could do better:

The manager has a good quality assurance system and any required improvements are quickly identified and a plan put in place to address them. The manager constantly seeks to improve the level of care on offer and liaises with the Prioress to ensure this takes place.

Extracts from inspection reports are licensed from CQC, this page was updated on 17/07/2010.

Random inspection report Care homes for older people Name: Address: St Hilda`s Priory Sneaton Castle Whitby North Yorkshire YO21 3QN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Ritson Date: 2 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: St Hilda`s Priory Sneaton Castle Whitby North Yorkshire YO21 3QN 01947602079 01947820854 ohppriorywhitby@btinternet.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Sybil Brown Type of registration: Number of places registered: Conditions of registration: Category(ies) : Chapter of the Order of the Holy Paraclete care home 10 Number of places (if applicable): Under 65 Over 65 10 old age, not falling within any other category Conditions of registration: 0 All residents are of the Order of the Holy Paraclete. Registered for 10 Elderly Residents some of whom may have Dementia and or Physical Disabilities Date of last inspection Brief description of the care home The care home that is known within the religious community, as The Infirmary is a purpose built unit, which forms part of St Hildas Priory. It is designed to provide care for up to ten Sisters of the Order of the Holy Paraclete. Only Sisters of the Order are eligible for admission and with support from the care staff are able to continue with Care Homes for Older People Page 2 of 8 Brief description of the care home their chosen lifestyle. There are nine single rooms with en-suite facilities and one single room without en suite facilities. All the areas of the home are accessible via a passenger lift. The infirmary is situated within the Priory grounds and all the rooms have a countryside view. Information about the services offered is in the format of a service user guide that is made available to people in the home. A copy of the most recent Care Quality Commission Inspection report is also made available to people. These documents are kept in communal areas of the home. The sisters do not pay a weekly fee to stay in The Infirmary. There are no other charges made. Care Homes for Older People Page 3 of 8 What we found: This random inspection took place on 29th April 2010. A random inspection is one in which select areas of compliance are considered, rather than all key areas of care provision. The inspection took six hours. This includes: 1.Time spent gathering information provided by the home before the inspection in a form called an AQAA , this provides some statistical information about the home and tells us about the quality of care the home believes it is offering. 2. Talking with people on the day of the visit to the home. 3. A tour of the premises. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 9 13(2) Temazepam must be stored as a controlled drug. Medication must be kept in its? original container to prevent the possibility of incorrect administration. 07/06/2007 Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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