Random inspection report
Care homes for adults (18-65 years)
Name: Address: St John of God Respite Service Burnley Road Luddendenfoot Halifax West Yorkshire HX2 6AU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Liz Cuddington Date: 2 9 0 4 2 0 1 0 Information about the care home
Name of care home: Address: St John of God Respite Service Burnley Road Luddendenfoot Halifax West Yorkshire HX2 6AU 01422886844 Telephone number: Fax number: Email address: Provider web address: www.sjog.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Barbara Ann Hudson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Saint John of God Hospitaller Services care home 6 Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 6 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home with Nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Physical disabiity - Code PD and Learning disabiity - Code LD Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home This is a respite care centre for people who have a physical disability and some people who may have learning difficulties as well. The centre provides personal and nursing care for up to six people at a time. People are referred to the service through Calderdale Social Services. The house was purpose built and is equipped with the adaptations people need to make their stay as comfortable as possible. The house is situated in Luddendenfoot, on the main Burnley Road between Halifax and Todmorden. There is a car park and a good bus service. Care Homes for Adults (18-65 years) Page 3 of 9 What we found:
We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service One inspector made an unannounced visit to the home. During the visit we talked to people staying in the home, the staff and the manager about their experiences of staying and working at St John of God respite service. The fees are paid by the authority that commissions the service. What the care home does well:
The home sent us their annual quality asssurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The home has recognised quality assurance monitoring systems in place and actively seeks the views and opinions of people who use the service. As part of this process the home sends out annual survey questionnaires and acts on the results. Regular staff team meetings are also held, to give staff the opportunity to disuss how the service should be run. There is a clear complaints procedure and feedback from people indicates that they know who to contact if they have any concerns about the standard of service provided. Information provided in the self-assessment form shows that no complaints have been received by the home in the last year. We received surveys from six members of staff. The surveys and our conversations with staff, showed that they receive the training they need to carry out their roles effectively and in the best interest of people using the service. All but one of the support staff have achieved a National Vocational Qualification in care. The nursing staff are encouraged to
Care Homes for Adults (18-65 years) Page 4 of 9 keep up their professional development. The staff we spoke with said that they enjoy working at the respite centre and feel well supported by the manager. The staff said that there are usually enough staff on duty to provide the level of care and support that people need. The staff numbers are adjusted according to the needs of the people who are staying at the centre, although some staff felt that on occasions more staff would be beneficial when there are people staying who need a high level of support. The staff team is very stable with little use of agency staff. When agency staff are employed the home tries to make sure it is always the same people, as far as possible. We received surveys back from three people who have regular respite stays at the home. They were all very positive about the support they receive. One person said Im well looked after during my stay, lovely meals, good clean bedrooms, hard working staff, all I can say is everything is first class... Another person said I look forward to my stay and enjoy it when Im there. The staff are kind and considerate and cater for your individual needs... All the information we have shows that people are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. There are good, safe procedures in place to make sure people receive the healthcare support they need during their visits to the home. During their visits some people choose to continue with their usual activities while others prefer to have a complete holiday from their normal daily life. There are also activities in the home such as computer games, beauty treatments, music, arts and crafts, table-top games and listening to music. All the bedrooms now have DVD players. One person did say they would like there to be more activities during their visits. The home is planning to obtain a vehicle so that people can take part in a wider range of activities and trips out during their visits. This is something that several people said would help improve the activities that are available and make their stays more interesting. Since our last visit a new, spacious decked area has been created on the previously unused south side of the home. There is sloping access for wheelchairs and there are lovely views across the valley. On the day of our visit there were plenty of staff on duty and the atmosphere was warm, friendly and welcoming. People said they enjoy their meals and the dinnertime meal on the day we visited looked very appetising. The staff prepare meals that suit each individual guests preferences. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Care Homes for Adults (18-65 years) Page 5 of 9 We considered all the information we have about the service including the comments people made in the surveys and during our site visit. Our judgement is that the respite centre is still providing an excellent service. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
