Please wait

Inspection on 10/02/10 for St Johns House

Also see our care home review for St Johns House for more information

This is the latest available inspection report for this service, carried out on 10th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: St Johns House The quality rating for this care home is: The rating was made on: three star excellent service 1 4 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline ORourke Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Parker Lane Kirk Hammerton Nr York North Yorkshire YO26 8BT 01423330480 01423331619 stjohns@residential-homes.net www.residential-homes.net Clifton St Annes Personal Care Services Ltd. Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 36 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Johns House is registered to provide accommodation and personal care for up to 36 people over the age of 65 years. The home is a large manor house converted and extended for its current use. The home is set within its own grounds and is situated on the outskirts of Kirk Hammerton village mid way between Harrogate and York. Clifton St Annes have owned the home since November 2004. Thirty-four of the thirty-five bedrooms are for single accommodation and the one double room is currently also used for single accommodation and would only be used as a double at the expressed wish of the people who would be sharing the room such as a married couple. These rooms along with the communal rooms are sited on the ground and first floors. The home has a stair lift, a full passenger lift and has level access from outside. Annual Service Review Page 2 of 6 1 4 0 1 2 0 0 9 Current information about services provided at St Johns House in the form of a statement of purpose, service user guide and the most recent inspection report published by the Care Quality Commission are available by contacting the home. on the 14th January 2009 the weekly fees were between £480 and £550. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 4 surveys (out of 10 sent out) returned to us by people using the service. We also received surveys from relatives and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a excellent service and that they know what further improvements they need to make. Information about the service is provided in a Welcome Brochure and it can be provided in large print for those who require it. People looking to move in to St Johns have a thorough assessment of the help and support they require to ensure that their needs can be met by the staff. Each person has a care plan and a key worker ensures the plans are reviewed regularly. Feedback from people who live at St Johns said that they had received enough information about the home before they had moved in. They also indicated that they received the care and support they required and that staff listened to what they say. They also said that the food was good and the home was always fresh and clean. Comments received included: I was comfortable and had plenty of good quality food and plenty of rest. The staff were so kind and gave me the best care Very family orientated, there are activities daily and musical afternoons The staff are very nice and helpful and Excellent service by all the staff There is a comprehensive complaints procedure in place and people indicated they knew how to make a complaint if they werent happy. Feedback also indicated that any complaints made were dealt with appropriately. There have been ten complaints received by the home since the last inspection, none of these were upheld. Feedback was also received from three relatives of people at St Johns and comments included: Annual Service Review Page 4 of 6 St Johns provides an open, caring and friendly atmosphere. The manager and staff are all very helpful, attentive and thorough Since my relative has been at St Johns I have had peace of mind knowing that he is very well looked after St Johns House is excellent, I am very happy to have my relative cared for -I trust them completely The care at St Johns is very good, staff are always helpful, kind and efficient. There is a very good atmosphere within the home One member of staff responded to the survey and indicated that the people who live at St Johns were treated with respect and dignity and their opinions were sought to ensure the care and support they receive is appropriate. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 14th January 2012. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!