Annual service review
Name of Service: St Margarets The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nick Morrison Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 17 Brookvale Road Highfield Southampton Hampshire SO17 1PW 02380584877 02380551089 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Mr Thorne,Mrs Thorne Number of places (if applicable): Under 65 Over 65 18 18 0 18 0 0 18 0 The maximum number of service users to be accommodated is 18 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories : Dementia (DE) Old age, not falling within any other category (OP) Mental disorder, excluding learning disability or dementia (MD) Physical disability (PD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes to the registration in the last twelve months. Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 5 Brief description of the service St Margaret?s is a care home situated in Highfield, Southampton. The home is registered to provide care to eighteen service users within the categories of old age. The home also accommodates service users who have a physical disability, dementia, mental health issues and four service users over the age of 55. This has been agreed part of the conditions of registration. The home is a large detached property and comprises of accommodation in both single and double bedrooms arranged over two floors. The home also has two lounges, a dining room and a smoking room situated on the ground floor. The home has a stair lift, which enables service users to access both floors of the home. To the rear of the property is a car parking area and to the front of the property is a large well-maintained and pleasant garden. The home is situated close to local facilities and is a short journey away from Southampton. Current fees in the home are between #410 and #430 per week Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA, which contained the information we requested. This gives details of how the service monitors its performance and the planned changes and improvements it intends to make. The service continues to identify necessary improvements and address them. People who use the service are involved in this process. The AQAA tells us the home is addressing requirments made at the previous inspection by improving the care planning system and providing training for staff in the protection of vulnerable people. Activities in the home continue to develop in response to the wishes of people who live there and the home is providing a wide range of activities. The building has continued to be improved over the past year and there is an ongoing programme of maintenance, improvement and redecoration. There have been no complaints in the last twelve months. What are we going to do as a result of this annual service review? We will not be rearranging our inspection schedule and will carry out a key inspection by 8th July 2010. However, we can visit the service at any time if this is needed. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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