This is the latest available inspection report for this service, carried out on 4th January 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: St Thomas Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Hulse Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Belgrave Terrace South Shields Tyne And Wear NE33 2RX 01914546662 01914975811 stthomascomplex@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Khalid Hamodi Number of places (if applicable): Under 65 Over 65 21 16 0 0 0 52 The maximum number of service users who can be accommodated is: 52 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 52 Dementia - Code DE, maximum number of places: 21 Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places: 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Thomas Complex comprises of two large converted houses that have been recently upgraded with a purpose built extension added to the main building. The main
Annual Service Review Page 2 of 6 0 4 0 2 2 0 0 9 entrance is to the front of the building in Belgrave terrace. A lift is available within the Home to take people to the first and second floors. The Home provides personal care for up to 55 older people that includes an area of the home for 21 people with dementia care and the home also has an identified bedroom for service users requiring respite care. All the bedrooms within the building are single rooms and all have ensuite facilities. The Home cannot provide nursing care. The Home is located on the outskirts of the town centre, close to the park and sea front. There are many community amenities in close proximity including shops, churches, park and medical centres, and a frequent bus service is available outside the Home. Fees for the home range from 427.00 to 437.00 per week. Additional charges are made for hairdressing, chiropody, newspapers and personal toiletries. Copies of the most recent inspection report, the service users guide and statement of purpose are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? On the 25th June 2008 we did an Annual Service Review of the service, we then did a key inspection on the 4th February 2009 and this was rated as a two star good service. We looked at all the information that we have received, or asked for, since the last key inspection and annual service review this included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report, the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other organisation and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance AQAA when we asked for it and gave us the information we asked for. We looked at the information in the AQAA and in the last key inspection report and our judgement is that the home is till providing a good service and that they know what further improvements they need to make. The home told us that as a result of listening to service users they have made some changes in the home regarding service provision. Results from service users surveys have been looked at and analysed and their points of view have been incorporated into the day to day running of the home. some service users stated they get too much food, so menus have been changed to suit individual tastes. At the last inspection it was suggested that wall paintings were changed in the main corridors of the home, this was put to service users at their meeting and the reply was no thank you we prefer the paintings we have. The service user guide is now complete an an in house brochure has been developed and is on the home website for potential people and their families to view. An activities co-ordinator has now been employed to ensure activities are made available should service users wish to take part in them. The home tells us that the activities flexible, structured and varied to meet individual expectations. Staff training continues and the AQAA tells us that 90 of the staff team have achieved a care qualification in NVQ at Level 2 or 3 with the remaining staff all registered to also complete either NVQ levels 2 or 3 in care. All staff have an individual staff training plan that details completed training and future identified training needs. In the last twelve months, the service states that staffing levels and teamwork have both improved. Annual Service Review Page 4 of 6 The service now have a registered manager in post that has the qualifications to provide good leadership to staff that will deliver a good quality of care to people using th service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4 February 2011. However, we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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