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Inspection on 08/12/09 for Sutton Oaks Care Centre

Also see our care home review for Sutton Oaks Care Centre for more information

This is the latest available inspection report for this service, carried out on 8th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Sutton Oaks Care Centre The quality rating for this care home is: The rating was made on: two star good service 2 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: June Shimmin Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Sutton Oaks London Road Oak Grove Macclesfield Cheshire SK11 0JG 01260253374 01260253319 suttonoaks@canterbury-care.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Beverley Smith Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Canterbury Leased Homes Limited Number of places (if applicable): Under 65 Over 65 0 0 10 10 55 0 The registered person may provide the following category of service only: Care home with nursing: Code N, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP (maximum number of places: 55). Physical disability: Code PD (maximum number of places: 10). Dementia over 65 years of age: Code DE(E) (maximum number of places: 10). The maximum number of people who can be accommodated is: 55. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: 2 9 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Sutton Oaks was built in 1875 as a private house for a local mill owner. The original house is a listed stone building that has been used at various times in its history as a convalescent home for war victims and a local authority residential home. The previous owners converted it into a care home providing nursing care in 1992. It is now run by Canterbury Care Homes Limited, which took over as the new owner in June 2007. Sutton Oaks is approximately three miles from Macclesfield town centre and is on a local bus route. It is a three-storey building, with an extension to the older building, surrounded by gardens and woodlands. There are a number of communal living areas, including lounges and dining rooms, over all three floors. There are 27 single bedrooms and 13 shared rooms. All but three of these have en suite facilities. Access for people who use wheelchairs is generally good. There are two passenger lifts, four internal staircases and an external fire escape. The home is registered to care for people who require nursing care or who have dementia. It is staffed with registered nurses at all times. They are supported by care staff and there are staff for catering and cleaning. At the last key inspection room prices ranged from 521.66 pounds to 800 pounds per week, depending on the size of the room and whether it was a single or double and the type of en-suite facilities. Sutton Oaks can provide respite care if beds are available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - the annual quality assurance assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service - surveys returned to us by people using the service and from other people with an interest in the service - information we have about how the service has managed any complaints - what the service has told us about things that have happened in the service; these are called notifications and are a legal requirement - the previous key inspection and the results of any other visits that we have made to the service in the last 12 months - relevant information from other organisations - what other people have told us about the service What has this told us about the service? The home sent us their annual quality assurance assessment [AQAA] when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received comments from one person living in the home and one relative. The person living in the home was assisted to complete the form by a staff member. Overall the comments were positive. The person living in the home wrote comments and said that in relation to what the home does well, food, laundry, getting me ready when I get up. They thought that it would be a good idea for the home to have a complaints box but also said that, the home couldnt do anything better. The home manager told us that various changes have been made as a result of listening to people living in the home. These include, menus have been upgraded to include resident preferences, the upstairs EMI unit communal areas have been refurbished, handrails fitted, the top of the staircase in the new building has been enclosed to provide a larger area for the clients to walk in and giving them access to the other lounge area and activity baskets and interactive wall displays which allow residents to view or take away items of interest. In relation to equality and diversity, the home told us, introduction of a comprehensive induction manual, staff training, a named nurse and key worker system, Whos who board to identify staff and new company Quality Assurance manual introduced, advocates are encouraged. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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