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Inspection on 22/02/10 for Swanland House

Also see our care home review for Swanland House for more information

This is the latest available inspection report for this service, carried out on 22nd February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Swanland House The quality rating for this care home is: The rating was made on: three star excellent service 2 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Lamb Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 41 West End Swanland North Ferriby East Yorkshire HU14 3PE 01482634159 01482633328 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Mrs Elizabeth Anne Stevenson Number of places (if applicable): Under 65 Over 65 0 0 20 20 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Swanland House is a privately owned residential care home and is a Grade II listed building. The home is registered to offer care and accommodation to 20 older people. The interior is decorated to a very high standard, in a traditional fashion. There are eight shared rooms and four single rooms. Many rooms have en-suite facilities. There are very pleasant gardens around the home and ample car parking spaces for visitors, as well as extra off street parking. The home is close to the centre of the village and local amenities, including shops, chemist, cafe and hairdresser. The home is accessible to all service users by using ramps, a passenger lift and a stair lift. Weekly fees as determined at the last key inspection were between £350.00 and £520.00 per person per week; this does not include hairdressing, chiropody, toiletries, Annual Service Review Page 2 of 6 None 2 7 1 1 2 0 0 8 newspapers and other sundries. These fees may well have increased since then. Information about the home can be obtained in the Statement of Purpose and the Service User Guide, upon request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA tells us, for example, that everyone is thoroughly assessed before they are provided with a service and that no one has ever been turned away, as the home regularly reviews policies and procedures to make sure the service adapts and can meet the diverse needs people present. Also that people are encouraged to lead independent, fulfilling lives and receive a service where their dignity and privacy are fully respected. The AQAA gives us so much, comprehensive information about all aspects of the service and provides an excellent insight into the care that is given. It not only tells us what the service is about but also gives us a rationale on why the service is as it is. We can obtain a very good idea of what care and life are like at Swanland House. We looked at the information in the AQAA and in surveys and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received surveys from seven people in the home, though only two were completed by the people themselves. The rest were completed with assistance from a relative. However, all surveys are completed very positively and comments include, Friendly, approachable staff, lovely clean, warm and welcoming environment, staff are excellent. Annual Service Review Page 4 of 6 Also, Everything is done well, nothing could be better and there is nothing more to say. A third person says, Food is good, staff are helpful, timing is good and furniture and fittings are well kept, and a fourth says, Food is done well, I like LD the singer and there are good activities, though I would prefer a room of my own. Two more people say, Treats residents with respect and provides different activities for them to join in with. Home cooks some nice meals and has pleasant staff that are very caring. The home could provide a ramp from the door that is a permanent structure for easier access and do a bit more exercise such as movement to music while sitting in a chair, and The home makes sure I am very comfortable and happy. The staff are very good and friendly. I always have clean clothes and the staff help me shower and dress. Breakfast is brought to my room and the cook makes a varied menu. All the rooms are bright and cheerful and the owner always makes sure my family are welcome at all times. Overall the home is very good. We received six staff surveys and they are all very positively completed. Some comments include, Swanland House is a very kind and friendly home. People are cared for to a high standard. Communication for people and staff is good. The home should continue to maintain a high standard of care, communication and training. Peoples individual needs are very well met. There are good systems in place that mean all staff are always aware of any changes in people. The home is clean and tidy and very homely for people and relatives. Finally we received two health care professional surveys and they too are positively completed. One says, I have been the chiropodist at Swanland House for the last 10 years. I always find the environment warm and friendly and well organised, and I would recommend it as a residential home to anyone looking for a homely place for their relatives, while the other says, The home gives individualised care on a one to one basis, there is nothing it could do better. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 26th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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