Inspection on 15/10/09 for The Hollies
Also see our care home review for The Hollies for more information
This is the latest available inspection report for this service, carried out on 15th October 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Hollies The quality rating for this care home is: The rating was made on: two star good service 0 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sean Cassidy Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27 Church Lane Garforth Leeds West Yorkshire LS25 1NW 01132871808 01132875591 nicola@garforth-residential.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Garforth Residential Homes Limited Number of places (if applicable): Under 65 Over 65 0 0 14 14 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hollies is a care home owned by Garforth Residential Homes Limited and is situated in Garforth, a suburb of Leeds. The home provides personal care and support to twenty-eight older people. Within these numbers, the home is able to accommodate fourteen residents who have dementia. Nursing care is not provided but the home is supported by local healthcare services including specialist services that provide psychiatric advice and support. The property is an Edwardian building, with a more modern purpose built extension and all rooms are single occupancy. The grounds include car parking facilities, and shrubs to the perimeters of the grounds. The companys sister home, St. Armands Court is situated across the courtyard. The home has a passenger lift and communal facilities include a conservatory, three lounges and a dining room.
Annual Service Review Page 2 of 6 0 5 1 2 2 0 0 8 The weekly fees charged at the time of this vist were between Four Hundred and Eighteen Pounds to Four Hundred and forty Four Pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information w have received or ask for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 3 surveys (out of 10 sent out) returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months What has this told us about the service? The agency sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what further improvements they need to make. The manager told us that the people who live in the service are regularly consulted using surveys to obtain their views of the service they receive. Resident meetings are held regularly in small groups or on a one to one basis if needed. The AQAA informs us that many improvements have been made in areas such as activities, environment, training and quality assurance. The home is now accredited with Investors in people. The surveys received gave indication that people are generally happy with the service they receive at the home. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years The completion of the Risk assessment and Annual service review has not changed our
Annual Service Review Page 4 of 6 view of the quality rating of this service therefore we are not planning to inspect this service before 16th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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