Annual service review
Name of Service: The Spinney The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stevie Allerton Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 21 Armley Grange Drive Leeds LS12 3QH 01132792571 01132792571 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr Richard Martin Duffy,Mrs Pauline Patricia Duffy Number of places (if applicable): Under 65 Over 65 0 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated in a quiet residential area of Armley between two main bus routes into the city centre. The shopping centres of Armley and Bramley are within a mile of the home but few people would be able to reach the shops without the assistance of transport. The Spinney is a large detached house. All but one room is single occupancy. Bedrooms are on two floors, some on the ground floor. Most rooms have en-suite facilities. There is a passenger lift access to the first floor. A small garden is at the back of the building and a paved patio area overlooking the street provide a sitting out area for service users. The proprietors have been successful in retaining a domestic feel to the internal areas of the home. The home has male and female occupants and is non-smoking. The building is not suitable for people who require a secure environment. 2 8 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out on 28th October 2008. This included: information completed by the provider and sent back to us in the Annual Quality Assurance Assessment (AQAA); information we have about how the service has managed any complaints; what the service has told us about things that have happened in the service (these are called notifications and are a legal requirement); the previous key inspection and the results of any other visits that we have made to the service in the last 12 months; relevant information from other organisations; what other people have told us about the service. We sent surveys out to 10 people living at the service, 10 members of staff and 4 health and social care professionals. What has this told us about the service? We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. The provider says that they ask people with an interest in the home to complete questionnaires and they receive extremely good feedback from their residents, families and visitors. Surveys returned to us were very positive about the home. Comments included: we are very well cared for, I always enjoy the meals, the staff are friendly, it is a friendly environment, I feel I can talk to staff. Staff said,everyone works as a team here, ongoing training is constant, from day to day, the home always gives a high standard of care, all staff work together as a team so we can make sure all the needs of each resident are met, I really enjoy coming to work, the staff appreciate that the residents preferences are a priority, I believe that the home supports the staff and residents very well. Staff and people living at the home both identified that the home could be improved by having more activities on offer: so that residents get more motivated, going out more and getting more fresh air, I feel that the residents could have more stimulus, i.e., activities and some outings, or arts and crafts, The provider has told us that, since the last inspection, the care plans now contain better information about peoples needs, action is being taken to improve the staffs training in caring for people with dementia, and staff now sign every time they have administered medication (recommendations had been made for improvements to be made in these areas). Care plans are also going to be kept under review to see where further improvements can be made. The provider has told us that the building is subject to an ongoing programme of redecoration and improvements, to ensure their high standards are maintained. This has included taking action to limit hot water temperatures and to fit radiator covers, to protect people from risk of scalds and burns. Annual Service Review Page 3 of 5 Staff are supported in their work by regular meetings, supervision and training, although the provider told us that they have difficulty in getting staff onto courses run locally and would welcome more opportunities for these. Since the last inspection, the manager has had the additional support of an administrator being employed within the home. The home has had no complaints within the past 12 months. We are always told about important things that have happened in the service since we did our last key inspection. The service has shown that they manage issues well and they have the interests of the people living there at the centre of what they do. They work well with us and have shown us that their service continues to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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