This is the latest available inspection report for this service, carried out on 21st December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Waverley Lodge Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Dunwood Manor Nursing Centre Sherfield English Romsey Hampshire SO51 6FD 01794513033 01794519700 Telephone number: Fax number: Email address: Provider web address:
www.sentinel-healthcare.co.uk Sentinel Health Care Ltd Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 26 26 0 The maximum number of service users to be accommodated is 26. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Waverley Lodge Nursing Home is located in Sherfield English with a sister home on the same site. The establishments are both owned by Sentinel Health Care Ltd. The home is registered to accommodate 26 people in the categories of old age, and adults and older persons with a physical disability. Waverley Lodge was purpose built and shares some service facilities with the sister home such as laundry and kitchen. The home has
Annual Service Review Page 2 of 6 2 0 1 1 2 0 0 8 two floors and accommodation for residents is located on both of them, and a passenger lift and stairs provide access to the first floor. All bedrooms are singles and 24 have en-suite WCs. There is level access to landscaped gardens and there is a hydrotherapy pool on the site that is used by the home as well as by the three other care homes operated by the company. The home is situated approximately three miles from Romsey. A minibus is available to enables residents to access the amenities in the local community. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQQA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and it is our judgement that the home is still providing a good service and that they know what improvements they need to make. Surveys were sent to residents and staff asking for their views on the service. These were returned by 9 residents and 10 staff. Some of the residents were given help to compete the survey. Residents say that they they received enough information about the home before moving in and that this helped them to decide if it was the right place for them. 8 residents say that they receive the care and support they need. One person says that he/she sometimes receives the care and support he/she needs. Each resident who returned a survey says that the home always arranges medical care when needed. One residents relative said that the home is good at looking after medical needs and calls the GP immediately when needed. Another relative said: Maintains a very high level of my relatives personal dignity in all aspects of his/her long term stay. A comment was made that the care provided after meals could be improved and that feeding is too quick. Another relative said that the correct support given at meal times was not always provided. The AQAA states that residents and their relatives are involved in the recording of care plans and that there are monthly meetings so that residents are consulted about life at the home. The home has introduced a bi monthly magazine called, Waverleys World. Staff report in the surveys that the home meets the care needs of the residents. Annual Service Review Page 4 of 6 Residents say that staff are available when needed. 9 staff surveys report that there are enough staff to meet residents needs. One staff member said that this is sometimes the case. 3 residents said that staff do not always listen and act on what they say. Residents and staff confirmed that activities are provided. The environment is said to be clean and fresh. One person said, The surroundings are clean and appealing. The room light and airy. One person said that on occasions there is a lack of toilet roll in toilets which can cause problems for the residents. Another person said that access to outdoor facilities could be improved for those with mobility needs. Residents say that there is someone who they can speak to on an informal basis if they are not happy and that they are aware of the complaints procedure. A relative said, any concerns are investigated immediately. The AQAA states that there have been 4 complaints in the last 12 months, all of which were resolved in 28 days. There has been one safeguarding referral to social services. Staff report that they receive relevant training, which helps them understand the needs of the residents and gives them enough knowledge about health care and medication. Staff also confirm that they have enough support, experience and knowledge to meet the different needs of the people they care for. One person said that the training for staff could be improved. The AQAA states that 50 of staff are trained, or are currently studying, to National Vocational Qualification level 2 in care. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19/11/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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