Annual service review
Name of Service: 2-3 Robin Close The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vanessa Carter Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2-3 Robin Close Westbury On Trym Bristol BS10 6JG 01179593430 Telephone number: Fax number: Email address: Provider web address:
john.cutler@unitedresponse.org.uk None United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 2 May accommodate 2 named persons aged over 65 with learning disabilities May accommodate up to 7 persons aged between 18-65 with learning disabilities Planned alterations to House Number 2 will be completed by the end of April 2007 Planned alterations to House Number 3 will be completed by the end of November 2006 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Numbers 2 and 3 Robin Close provide placement for 7 people, three in number 3 and four in number 2. Both properties are identical, are two storey and are approximately 15 years old. Until July 2005, the properties were both owned and managed by the National Health Service (BaNES PCT) Both properties have recently been refurbished and will now transfer to Golden Lane Housing Association, with the care services continuing to be provided by United Response. United Response is a national charity, and the base in Chippenham provides area and divisional functions. Number 1 Robin
Annual Service Review Page 2 of 6 Close remains with the NHS. The properties are located within their own gardens but these are currently under-developed. Now that the internal works have been completed, planning will begin in the spring to address this shortfall. The home offers placement to both male and female residents aged between 18-65 years with a learning disability. The Primary Health Care Trust pays for the current residents to live at the house. United Response has produced a Statement of Purpose and this will inform any prospective residents about their service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. The last inspection was completed on 9 November 2007 and after this we planned to inspect the service again within two years. Because of a change in the way we are completing our inspection programme, we have only undertaken an annual service review this year. Prior to this review we looked at the following information : The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent surveys to people who live in the home, to healthcare professionals and the care managers. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Also information that the home has told us about in connection with number 1 Robin Close. The previous key inspection report and the results of any other visits made by the Commission to the service in the last 12 months. We have not received any information about this service from other people or organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it and within the timescale we set. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service for the people who live in the home and that they have a plan of further improvements they intend to make. They told us that they have provided specific training for support staff which enables them to work with people in a person centred way and that two monthly in-house reviews are held to look at agreed goals and objectives. They told us that activities are based on individual choices and people are supported to use community resources, day services, educational courses or paid employment. They told us that they now have a consistent staff team and so people are looked after by staff who are very familiar with their individual care needs. From what we have been told we are assured that people are being very well looked after and have the best quality of life. Although we sent out surveys and the home manager dispered these to relatives and healthcare professionals who have an involvement in the home, we did not receive any completed forms back. We have not been contacted by anyone who has concerns about the care of people who live in Robin Close. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The number of events are now low as the incidences of challenging behaviour have drastically Annual Service Review Page 4 of 6 reduced. Thi is because people have living conditions that meet their needs, the staff have the necessary skills to prevent an escalation of incidences and people are contented in their surroundings. The service have recently submitted a major variation application and will in the future be providing care services for three other people who will live in another bungalow on the same site. A registration officer has visited the site as part of the registration process. This process is likely to be completed by January 2010. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection before 3 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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