Care Home: 1-3 Robin Close

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What the care home does well We discussed each of the five concerns with the registered manager Mr Phillimore and the deputy. We were provided with satisfactory explanations, showed evidence to support the homes position and assured that the information we were provided with was not correct. Readers of this report can be assured that people`s medications are not being taken, that staffing levels are adequate, money is available for food and staff have received relevant training. We discussed the circumstances that had resulted in one of the people who live in the home sustaining an injury, were assured that it was an accident and that risk assessment processes have been followed to reduce the risk. We have limited the amount of information we are recording in the report in order to protect people`s identity. The home manager should be contacted for further information if this is required. What the care home could do better: We have not found it necessary to issue any requirements following this visit. The manager is fully aware of those areas where improvements are needed and has a plan of action to resolve any outstanding issues. Random inspection report Care homes for adults (18-65 years) Name: Address: 1-3 Robin Close 1-3 Robin Close Westbury On Trym Bristol BS10 6JG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Vanessa Carter Date: 2 3 0 3 2 0 1 0 Information about the care home Name of care home: Address: 1-3 Robin Close 1-3 Robin Close Westbury On Trym Bristol BS10 6JG 01179593430 Telephone number: Fax number: Email address: Provider web address: john.cutler@unitedresponse.org.uk www.unitedresponse.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Simon Charles Phillimore Type of registration: Number of places registered: Conditions of registration: Category(ies) : United Response care home 10 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 10 The maximum number of service users who can be accommodated is: 10. The registered person may provide the following category of service only: Care Home only (code PC), to service users of either gender whose primary care needs on admission to the home are within the following category: Learning Disability (Code LD). Date of last inspection Brief description of the care home House number 1 has only recently come within the registration of this service, with United Response providing the care services. It provides a home for three people in self contained flats. Number 2 has four self contained flats and number 3 has three. Each of the houses are identical, with the individual flats being fitted out to meet the specific needs of the person in who lives there. Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home The landlord is Golden Lane Housing Association, and the care services are provided by United Response. United Response is a national charity, and the base in Chippenham provides area and divisional functions. The home offers placement to both male and female residents aged between 18-65 years with a learning disability. United Response has produced a Statement of Purpose and this will inform any prospective residents about their service. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: We visited on 23 March 2010 at 4.30pm and met with Mr Simon Phillimore and one of the deputy managers. The reason for our visit was to discuss a number of concerns we have been told about by an anonymous caller. We were told the following : 1) That peoples medications are going missing 2) There are occasions when staffing levels are low 3) A person who lives in the home sustained an injury because staff were not available to supervise them 4) There is no money available to purchase food 5) Staff are not receiving adequate training. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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