Inspection on 28/07/05 for 51a Circuit Lane

This inspection was carried out on 28th July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

51a Circuit Lane 12/02/09

51a Circuit Lane 18/01/07

51a Circuit Lane 19/01/06

Similar services:

Hillview Farm

Dalewood Respite Care

Orchard,The

REACH Upton Court Road

Fairways

Treloar College

Kestrel House, St Anne`s Opportunity Centre,

Pinta

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOME ADULTS 18-65 51a CIRCUIT LANE Southcote Reading RG30 3HB Lead Inspector Kerry Kingston Unannounced 28 July 2005, 10:00 am The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationary Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service 51a Circuit Lane Address Southcote, Reading, Berkshire, RG30 3HB Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 0118 9269442 Quality Care Providers Ltd Osarumen Desiree Ann Odiase Care Home (CRH) 6 Category(ies) of Learning Disability (LD) registration, with number of places 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: None Date of last inspection Registered 13.10.04 Brief Description of the Service: Quality Care Providers is based at 51A Circuit Lane, which is approximately two miles from Reading Town Centre. It is a six bedded home, offering care to six service users with learning and associated disabilities. The house is domestic in appearance, has two ground floor and four first floor bedrooms. The home is located on a public transport route and has access to local facilities. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This was the first inspection of the service that was registered in October 04. The home does not yet have any long-term residents and is therefore, usually empty. The proprietor was given some notice of the inspection and a respite care resident was in the home on the day of inspection. The inspector spent time with the manager/proprietor met the respite care resident and two staff, briefly. The resident was unable to talk, directly to the inspector. The inspector looked at some files and assessments and some records. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Standards Statutory Requirements Identified During the Inspection 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 7 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users’ know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 2,3,4 and 5 Prospective service users have excellent assessments. All service users have a planned introductory programme and contracts are prepared for them. EVIDENCE: The home assesses all prospective service users and ensures that the home will be able to meet their needs. Respite care residents have comprehensive assessments and prospective long-term residents are assessed by the home and by the care managers. An admission panel is held where all agree to the admission and that the service can meet the needs of the individual. Service users have a planned introductory programme, which includes a review schedule. Contracts are prepared and are available in a service user-friendly format. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 8 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate, in all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) None of the above standards were assessed at this inspection. EVIDENCE: 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 9 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12,13,14,15,16 and 17. Service users are encouraged to participate in the community and families have total involvement. Service users rights and responsibilities are respected. Service users are offered a varied diet with good quality food and good choices. EVIDENCE: Records for those service users, who have stayed on a short-term basis, showed that they had participated in numerous and diverse activities that were largely based in the community. The prospective service users also have an activity plan as part of the initial care plan. The current short-term service users are relatively young and families are totally involved in the care given by the home. Prospective service users are also young and families are participating in the whole process of assessment and introduction to the service. The menus seen offered choice and variety and a nutritious diet. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 10 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) None of the above standards were assessed at this inspection. EVIDENCE: 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 11 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 22 and 23 The home has a robust complaints procedure and service users will be protected by the home. EVIDENCE: The complaints procedure is robust and it has been developed into a service user-friendly format. The home has received no complaints, as yet, but has received notes to compliment the service. The manager was advised that a hardback complaints book may be a more effective recording tool (rather than the loose leaf file.) The inter-agency vulnerable adults procedure is available in the home and staff have been trained in the protection of vulnerable adults (by the Local Authority.) Behavioural guidelines are included in the care plans and will be available prior to a long-term admission. There is a robust financial recording system in place although this has not been used, as yet. The manager does not intend to be the appointee for any of the service users and has a good awareness of service users financial issues. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 12 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) None of the above standards were assessed at this inspection. EVIDENCE: 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 13 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 35 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 33, 35 and 36 The service users are supported by an effective, well-trained and properly supervised staff team. EVIDENCE: The home has a minimum of two staff during waking hours and is adjusted, depending on the needs of individual service users. The staff who currently work in the home are employed by an agency but are prepared to become permanent when long-term service users are admitted. The home has had a training needs assessment and the identified staff have received training in preparation for caring for permanent service users. There are six staff identified to become permanent staff, 1 has N.V.Q.2, 1 has a Diploma in Social Work and 2 are currently embarking on their N.V.Q.2 qualification. All have completed induction, core and specialised training. The manager advised the inspector that she regularly supervises the staff team. The short-term service user appeared to be extremely comfortable with the staff who were treating her with great respect and sensitivity. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 14 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 39 and 42 Service users views are sought to inform development of the home. The health and safety of service users is seen as a priority by the home. EVIDENCE: The home provides service users and/or their families with feedback forms, which are being collected to help staff with the development and evolution of the home. Although the homes’ manager is also the proprietor, another director of the company completes monthly Regulation 26 visits. The manager advised the inspector that the quality assurance system will be developed as the service becomes established. All staff received mandatory Health and Safety Training and all health and safety checks have been carried out. 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 15 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “ ” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score x 4 3 3 3 Standard No 22 23 ENVIRONMENT Score 3 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 LIFESTYLES Score x x x x x Score Standard No 24 25 26 27 28 29 30 STAFFING Score x x x x x x x Standard No 11 12 13 14 15 16 17 x 3 4 3 3 3 Standard No 31 32 33 34 35 36 Score x x 3 x 3 3 CONDUCT AND MANAGEMENT OF THE HOME PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 51a CIRCUIT LANE Score x x x x Standard No 37 38 39 40 41 42 43 Score x x 3 x x x 3 H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 16 n/a Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 17 Commission for Social Care Inspection 2nd Floor 1015 Arlington Business Park Theale Berks RG7 4SA National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI 51a CIRCUIT LANE H51-H01 S61336 51a Circuit Lane V240901 280705 Stage 4.doc Version 1.40 Page 18 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!