Annual service review
Name of Service: 60 Olive Lane The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gerard Hammond Date of this annual service review: 2 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 60 Olive Lane Blackheath Halesowen West Midlands B62 8LZ 01215590031 01215611288 rosie.foster@rnid.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : sensory impairment Conditions of registration: The Royal Insitiute for Deaf People Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Sensory impairment (SI) 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Olive Lane is a purpose built home, owned by Black Country Housing Association and managed by the Royal Institute for the Deaf (RNID). It is registered to provide care to 8 people, predominantly younger adults (aged between 18 and 65 years) who have a hearing impairment. A number of people have additional needs, for example learning or physical disability and 3 people are over the age of sixty-five. The home is situated in a residential area close to Blackheath town centre. It has a good sized rear garden and there is car parking to the side. The home is detached and of a generous size.
Annual Service Review Page 2 of 6 Accommodation is provided on two floors and there are eight single bedrooms. Communal areas, the lounge, kitchen and dining area are on the ground floor, together with a number of bedrooms, toilets, bathroom and the laundry. The first floor has further bedrooms, toilets, a bathroom and office facilities. The service should be contacted directly for current information about fees and charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that the service manager sent to us. The AQAA is a self-assessment that focuses on how well outcomes are being met for the people who use the service. It also provides us with some numerical information. What the service has told us about any incidents or other things affecting the people who use or work in it: these are called notifications, and are a legal requirement. What other people have told us about the service, including surveys. Information we have about how the service has managed any complaints. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The Manager sent us the annual quaity assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA. Our judgement is that the home continues to provide an excellent service, and they know what improvements they need to make. The Manager has told us that staff are working with each individual to develop a person-centred plan. This is to make sure that the care and support they receive is focused on each person as an individual, to help them achieve the things that are important to them. Previous inspection reports have shown that people enjoy the activity opportunities they have at Olive Lane. The Manager has told us that this continues to be the case. The things people do are planned with them for their enjoyment and learning. She said that people are a part of their local community. Staff support them to use local shops and other amenities, including places of worship offering services supported with signing. This is part of an overall plan to promote a communication rich environment for all the people using the service. They also get the help they need to keep important medical appointments, and attend treatment programmes: this is to ensure they get the support they need to stay healthy and well. We have not received any complaints or safeguarding referrals about this service in the last 12 months. The service continues to work well to provide the people who use it with a warm, friendly and secure home. One persons relative told us that the home is very clean and tidy...the decor and rooms are very nice and homely. Annual Service Review Page 4 of 6 The Manager has told us that the service continues to support the staff team to be highly trained, so that this shows a clear commitment to linking the training they receive to meeting the needs of the people who use the service. Another persons family member told us that the service is excellent and that staff are great - very friendly and approachable. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd May 2010. However, we can inspect the home at any time if we have any concerns about the quality of the service, or the safety of the people who use it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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