Care Home: 60 Olive Lane

Similar services:

• Tanglewood
• 88 Church Lane
• Harmony Care Home
• Olivet Christadelphian Care Homes
• Sayer House
• Bryndale Avenue, 41 Flats 13, 14 & 18
• Primrose Place

What the care home does well Good information is available to help people decide if the service provides what they want. They have opportunities to try things out for themselves before making their mindsup. People`s needs are thoroughly assessed so that their care and support can be planned properly. Good use is made of "person-centred" approaches in people`s care planning. This helps to ensure that they get their support in ways that suit them best. Plans are reviewed regularly, so that important information is kept up to date. Careful risk assessing helps to ensure they get the support they need to stay safe. Particular efforts are made to meet people`s communication support needs, so they can actively make choices and decisions about their lives. People get the support they need to do things they value, go to places they like and keep in touch with the people who are important to them. They enjoy their meals because they get to choose things they like to eat and drink. People`s personal and healthcare needs are generally well met. They get the support they need from staff and a range of other professionals to help them stay healthy and well. Staff work hard to ensure that people enjoy the benefits of living in an environment that is comfortable, homely, safe and clean. The service provides sufficient staff to ensure that people get the support they need. Recruitment and selection procedures are robust, to ensure that people are fit for their jobs. Staff are generally well trained and supervised to ensure that they have the knowledge and skills and get the support they need to do their jobs well. The home is generally well run for the benefit of people using the service. People`s opinions are actively sought, so they can be confident their views are listened to and taken seriously. Regular maintenance and checking of important equipment helps to ensure that people living and working at the home stay safe. What the care home could do better: No requirements were made following this inspection visit. Recommendations made can be found at the end of this report Random inspection report Care homes for adults (18-65 years) Name: Address: 60 Olive Lane 60 Olive Lane Blackheath Halesowen West Midlands B62 8LZ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gerard Hammond Date: 0 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: 60 Olive Lane 60 Olive Lane Blackheath Halesowen West Midlands B62 8LZ 01215590031 01215611288 rosie.foster@rnid.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Rosemarie Foster Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Royal Insitiute for Deaf People care home 8 Number of places (if applicable): Under 65 Over 65 0 sensory impairment Conditions of registration: 8 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Sensory impairment (SI) 8 Date of last inspection Brief description of the care home Olive Lane is a purpose built home, owned by Black Country Housing Association and managed by the Royal Institute for the Deaf (RNID). It is registered to provide care to 8 people, predominantly younger adults (aged between 18 and 65 years) who have a Care Homes for Adults (18-65 years) Page 2 of 10 Brief description of the care home hearing impairment. A number of people have additional support needs, for example mental health, learning or physical disability and some people are over the age of sixty-five. The home is situated in a residential area close to Blackheath town centre. It has a good sized rear garden and there is car parking to the side. The home is detached and of a generous size. Accommodation is provided on two floors and there are eight single bedrooms. Communal areas, the lounge, kitchen and dining area are on the ground floor, together with a number of bedrooms, toilets, bathroom and the laundry. The first floor has further bedrooms, toilets, a bathroom and office facilities. The service should be contacted directly for current information about fees and charges. Care Homes for Adults (18-65 years) Page 3 of 10 What we found: This services last key inspection was on 03 May 2007, when its quality rating was 3 stars. This means that people using the service experienced excellent outcomes. The purpose of this inspection was to monitor compliance of essential standards of quality and safety against current National Minimum Standards. The Manager sent us an Annual Quality Assurance Assessment. We made a visit to the home and met people who use the service, the Manager and members of staff. We also received written responses to questionnaires we sent to people who use the service, members of their families, and staff at the home. We looked at records including personal files, care plans, staff records, previous inspection reports, safety records, and other documents. We saw that the home has a Statement of Purpose and Service Users Guide. The Manager told us that there are plans make a DVD so that this information can be made even more accessible. One person is currently staying at the home to find out if he would like to live there. We looked at his personal file and saw that the home has completed a detailed assessment of his needs and drawn up a transition plan. This is to support him through the process of deciding if the home can meet his needs. We looked at the file of another person who has lived at the home for some time. We saw that her needs have also been assessed in detail and kept under regular review. This ensures that important information is kept up to date. We looked at peoples personal records to see how their care and support is planned and managed. We saw that people had detailed care plans, so that staff have clear guidance about how to give them the support they need. Plans are kept under regular review and we saw that good use is made of person-centred approaches. This helps to make sure that the individual whose plan it is always remains its focus, so that he or she gets the support they want. We also saw that care plans were supported with risk assessments as necessary. This ensures that people get the support they need to stay safe. We saw that peoples plans showed that they are asked about things that they like and dont like, and what works, or doesnt work for them individually. In the Annual Quality Assurance Assessment, the Manager told us that the service works hard to provide a communication rich environment. This is so that peoples wishes are clearly understood and they get the support they need to make decisions and choices about their lives. We saw that staff on duty communicated well with people using sign language (BSL) as appropriate. We saw that people have opportunities to take part in a range of activities, according to their needs and wishes. They are part of their local community , using local shops, pubs, clubs for members of the deaf community and other local amenities. The service is positive about supporting people to meet their spiritual needs. The Manager is currently researching to find a local church that provides signed support at its services, in accordance with one persons stated wishes. Records provided further evidence of people going away on holiday, out on day trips and taking part in activities in the home. These include doing jobs around the home (e.g. tidying their rooms, laundry, cleaning, cooking Care Homes for Adults (18-65 years) Page 4 of 10 etc.) to promote their independence or maintain skills. There are lots of photographs around the home of social events. One person recently celebrated her 70th birthday, and proudly showed us the pictures taken at her party. We saw that food stocks in the home were abundant: the Manager told us that the menu is devised in consultation with the residents, and using information gained from their person-centred plans. Advice and support has also been sought from the dietician to ensure good nutrition. The home does regular themed nights focused on cuisine from around the world, and these are popular social occasions too. Records we looked at also showed us that people are supported to keep in touch with their families and friends on a regular basis. We directly observed interactions between people and staff supporting them. We saw that these were warm and friendly and that people seemed at ease in each others company. Peoples records showed us that they are supported to keep important medical appointments. We saw that a range of professionals are actively involved in their care, and that staff seek advice and support appropriately. People are encouraged to live a healthy lifestyle. A regular and popular fixture is a music and movement session, run by a local practice nurse, and we saw people taking part in this during our visit. We saw that arrangements are in place to ensure that people get their medication on time and in the right doses. We noticed that not all creams had been labelled with the date of opening in accordance with accepted good practice. We spoke to the Manager about this. We saw a report of the local pharmacists last audit, which showed no major problems. There are appropriate policies and procedures in place covering complaints and safeguarding in the home. The complaints procedure is also available as a DVD, and key workers go through this with each person. We have not received any complaints or safeguarding referrals about this service in the past 12 months. We saw that recruitment practices in the home are appropriately robust. Important checks are carried out with the Criminal Records Bureau before people start work, to ensure they are fit for their jobs. We also saw that there are systems in place for supporting people to manage their money. We looked at the records relating to this and sample checked accounts. These tallied with the amounts of cash held, and were supported with receipts for each transaction. The manager audits these regularly. We looked around the home. We saw that peoples bedrooms are individual and personal to the occupant. There is a programme of maintenance and refurbishment: new dining tables have been bought recently, and a new TV and furniture provided in the lounge. We saw that equipment and aides are provided to take account of peoples hearing impairment. These include doorbell lights, vibrating pillows, text phones, minicom, and subtitle facilities on TV / DVD players. Toilet and bathing facilities are ample; there is ramped access to the building and grab rails, slip mats and hoist equipment available. Appropriate infection control measures are in place. We saw that staff work hard to ensure that the house is clean, tidy and hygienic. We saw that there were sufficient numbers of staff on duty to meet peoples assessed needs. Information provided in the AQAA shows that 58 of staff are currently qualified to NVQ level 2, but this should rise to 83 shortly, when more staff complete this training. Staff records showed that training is provided on a regular basis. Staff responding to questionnaires confirmed this. They told us that they received training that is relevant to their roles, and helps them understand and meet individuals needs. Also to keep up to date with new ways of working and provide knowledge about health care and medication. Low staff turnover at the home promotes continuity of care. Positive Care Homes for Adults (18-65 years) Page 5 of 10 feedback from staff included I enjoy working at Olive Lane and I feel it is a privilege to look after the people at Olive Lane Another person told us I adore that I am given the freedom to be so creative with activity ideas / outings with our service users. I feel that they are so happy due to the consistent care they receive, the fun we have and interests they participate in. The Manager is qualified to NVQ level 4, as is her deputy. She is very experienced and has worked at this service since it began, becoming manager in 2002. We saw that she has an open style of management and that staff and residents appeared very comfortable in approaching her. We saw that systems are in place for monitoring and assuring service quality. Visits and reports required under regulation 26 (Care Homes Regulations 2001) are completed regularly. People using the service, their families and professionals involved in their care receive questionnaires about service quality. Comments gained from these, and from the surveys we sent out included: (What the service does well) it gives the residents a happy secure environment also It attends to my needs medically, physically, emotionally and spiritually. The staff are always around and on call to sort out problems, provide activities I enjoy, a friendly atmosphere and make it homely and comfortable. One persons family member told us The home is always a clean and happy place, the staff are excellent and take care of everyones needs. Another said The strength and quality of Olive Lane is due to the excellent staff, from the management down. They do an excellent job, sometimes in very difficult situations. Comments received from a Social worker included: The home is very well kept, clean and homely...the environment is very deaf friendly...The residents receive a high quality, person-centred service which promotes a linguistic / cultural model of deafness....(staff and manager approach) professional, friendly, welcoming; it is clear that residents have very positive relationships with staff. Olive Lane is a credit to RNID, as are its manager, deputy and all other staff. We sample checked records relating to health and safety in the home and saw that regular audits and checks on equipment had been carried out routinely, together with required maintenance and servicing. We saw that people using this service continue to experience excellent outcomes. What the care home does well: Good information is available to help people decide if the service provides what they want. They have opportunities to try things out for themselves before making their minds Care Homes for Adults (18-65 years) Page 6 of 10 up. Peoples needs are thoroughly assessed so that their care and support can be planned properly. Good use is made of person-centred approaches in peoples care planning. This helps to ensure that they get their support in ways that suit them best. Plans are reviewed regularly, so that important information is kept up to date. Careful risk assessing helps to ensure they get the support they need to stay safe. Particular efforts are made to meet peoples communication support needs, so they can actively make choices and decisions about their lives. People get the support they need to do things they value, go to places they like and keep in touch with the people who are important to them. They enjoy their meals because they get to choose things they like to eat and drink. Peoples personal and healthcare needs are generally well met. They get the support they need from staff and a range of other professionals to help them stay healthy and well. Staff work hard to ensure that people enjoy the benefits of living in an environment that is comfortable, homely, safe and clean. The service provides sufficient staff to ensure that people get the support they need. Recruitment and selection procedures are robust, to ensure that people are fit for their jobs. Staff are generally well trained and supervised to ensure that they have the knowledge and skills and get the support they need to do their jobs well. The home is generally well run for the benefit of people using the service. Peoples opinions are actively sought, so they can be confident their views are listened to and taken seriously. Regular maintenance and checking of important equipment helps to ensure that people living and working at the home stay safe. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 6 Build on good work already done to make peoples agreed goals more specific and clearly measurable. This is to ensure they have all the support they need to achieve the things that say are important to them Ensure that all staff follow accepted good practice in labelling creams and lotions with the date of opening to ensure their efficacy. 2 20 Care Homes for Adults (18-65 years) Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!