Annual service review
Name of Service: Albury House The quality rating for this care home is: The rating was made on: two star good service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne UrwinBrown Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17-19 Tweed Street Berwick Upon Tweed Northumberland TD15 1NG 01289-302768 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs M L Burn,Mr A E Burn Number of places (if applicable): Under 65 Over 65 0 0 1 11 The home is able to provide one place for a named resident under the age of 65. Should this person leave the home, the CSCI must be notified. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Albury House provides accommodation for up to twelve older people in a two-storey town house near the centre of Berwick upon Tweed. The house is in a quiet residential area and has been converted from a family home to suit its present use. Bus and train services are available within a short walk. The home has accommodation on two floors and there are stair lifts fitted so that the first floor is accessible. There is an emphasis on retaining the feel of a family home. Furnishings and the decor have been chosen with this in mind. 1 2 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Fees are £449.00 per week. The Statement of Purpose has been reviewed since the last inspection and is available at the home. Information for prospective residents is also available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 12 December 2008 when the service received a 2 star good rating. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Five people living in the home returned surveys sent out. These surveys provided very positive comments about the quality of the service. In particular people said that the staff are very good and friendly and that they provide good care. One person said that everyone is made to feel a little special and the home is always clean, good food and very caring staff. Another person said I couldnt wish for a better home, all the staff are excellent. We received comments from 7 staff and they showed that staff feel well supported and think that people living in the home receive a high quality service. One person said Small home so all staff and residents are very well known to one another, which makes it a friendly place and staff understand residents needs better. All staff are involved in taking residents out on trips, which they enjoy. It is a warm welcoming place and all the staff get on well, which makes a good working environment. Only one member of staff thought an improvement could be made and they suggested that the kitchen refurbishment needs to be completed. The manager says that this is almost completed now. The AQAA tells us that good systems are in place for care planning and for updating Annual Service Review Page 4 of 6 records as peoples needs change. It also says that good information is available for people thinking about coming to live at Albury House. There are good systems in place for dealing with complaints and the manager knows all the people living in the home well. The AQAA says that no complaints have been made and that policies and procedures have been updated in the past year. No safeguarding referrals have been made. The home tells us that staff have received training in safeguarding and that this is regularly updated. Since the last inspection work has been completed to make the gardens more accessible. New paths and paving have been laid, better seating and additional planting has been undertaken to make the area more inviting and attractive. The AQAA tells tells us that the home is well maintained, clean and well furnished. In the past year the home tells us that there have been no staff changes. Nine out of fifteen (60 ) staff have completed national qualifications in care. The AQAA tells us that staff are experienced and have good training opportunities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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