Inspection on 21/01/09 for Ashlea Court

This inspection was carried out on 21st January 2009.

CSCI found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Ashlea Court 04/05/07

Ashlea Court 16/05/06

Ashlea Court 16/12/05

Ashlea Court 01/07/05

Ashlea Court 11/11/04

Ashlea Court 29/06/04

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The Grove Waltham

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Extracts from inspection reports are licensed from CQC, this page was updated on 18/06/2009.

Inspecting for better lives Random inspection report Care homes for older people Name: Address: Ashlea Court Ashlea Court Church Lane Waltham Grimsby North East Lincs DN37 0ES two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Lyons Date: 2 1 0 1 2 0 0 9 Information about the care home Name of care home: Address: Ashlea Court Ashlea Court Church Lane Waltham Grimsby North East Lincs DN37 0ES 01472825225 Telephone number: Fax number: Email address: Provider web address: ashleacourt.gr@btconnect.com Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Winnie Care (Ashlea Court Grimsby) Ltd care home 48 Number of places (if applicable): Under 65 Over 65 48 old age, not falling within any other category Conditions of registration: 0 that the home can accept five persons under the age of 65 years (and no other under that age) until those persons reach the age of 65 years or terminate their contract with the home. Date of last inspection Brief description of the care home Ashlea Court is located in a quiet residential area, close to all village amenities. The home provides care including nursing for up to 48 residents over the age of 65 and included in that total has five places for persons under the age of 65. The building is of a modern construction; purpose built in 1995 and in January 2002 had a 10 -bed extension registered. Furnishings and fittings are of a high standard. A passenger lift and stairs are provided to access both floors. All bedrooms are for single occupancy Care Homes for Older People Page 2 of 8 Brief description of the care home and meet the standard regarding minimum standards, 36 of the bedrooms have ensuite facilities and there is a range of assisted and non- assisted bathing facilities within the home. There are four lounge areas and a tearoom for residents and visitors to use. There are two courtyard areas, one of which is enclosed. Ample car parking spaces are available. Information on the service is made available to prospective and current service users via the statement of purpose, service user guide and inspection report. Documents are made available prior to and following admission, copies are always held in the reception area. The home currently operates a waiting list. Care Homes for Older People Page 3 of 8 What we found: There was evidence in peoples care records to confirm that their needs are properly and thoroughly assessed prior to being offered a place in the home. Peoples care plans are detailed and outline the level of support that care each person requires in ensuring their health and welfare needs are being met and reviewed. Discussions were held with the manager about how they may like to add more detail about peoples personal preferences within their lifestyles. All people spoken to confirmed their satisfaction with the care and services provided by the home. Comments from individuals and their relatives included The staff are all lovely and kind, Im very pleased with the care and Im very happy here, the staff are wonderful and always have time for us. Discussions with health care professionals during the visit also confirmed their satisfaction with the standards of care at the home and positive communications with the staff group. During the visit, systems for the storage and administration of medications within the home were checked, this showed that safe systems are in place. Discussions with people, observation and checks on records show that people are able to make their own choices about how they spend their time and are offered a range of activities. Many people commented on how much they had enjoyed the activities, entertainment and trips out arranged over Christmas.Mealtimes at the home were observed to be a positive experience and many people told us how much they enjoy the meals and that there is always a good choice. If people have concerns with their care, they or people close to them know how to complain. People spoken with told us that the staff and management are very approachable. The home has not received any complaints since the last inspection,the manager now records all concerns received so there is better evidence that issues have been followed up and addressed. The home continues to provide people with a very good standard of facilities, all areas seen were very clean and well maintained. People told us how comfortable they are at the home which was observed during the visit. There were sufficient numbers of staff on duty at the time of this inspection to meet the needs of the people living in the home. Discussions with staff and evidence from records identify that staffing numbers are regularly reviewed in line with any changes in dependency levels. All staff spoken with said that they now receive regular supervision and regularly meet up with their manager to discuss ways of working, checks of records confirmed this. Staff are well trained and know the people who use the service well so they are able to give them the care and support they need. Checks on staff files show that the recruitment procedures in place promote the protection of people who use the service. People, their relatives, staff and visiting professionals consider that the home is well managed. The management have further developed and embedded the quality assurance programme which better demonstrates how the home provides a quality service and is listening to peoples views and opinions. The homes procedures promote the health, safety and welfare of the people who use Care Homes for Older People Page 4 of 8 and work in the service. Checks of maintenance records show that improvements have been made to the management of hot water temperatures in the home which better protect people who use the service. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 7 The registered person should further develop the care plans to include more information about peoples preferences to support a more person centered approach. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. 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