Annual service review
Name of Service: Beaconsfield Court Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jim Lamb Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Galgate Barnard Castle Durham DL12 8ES 01833637685 01833637694 Beaconsfield@schealthcare.co.uk www.southerncrosshealthcare.co.uk Southern Cross Home Properties Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Up to 4 persons above the age of 55 may be accommodated within the category of Physical Disability (PD) commensurate with the home`s Statement of Purpose. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The previous manager has recently left, the home has an acting manager who is the registered manager of another home within the organisation. She will continue to manage the home until a new manager is appointed. Number of places (if applicable): Under 65 Over 65 0 4 32 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Beaconsfield Court is a registered care home with nursing, providing personal care and accommodation for up to 32 older persons, some of which may require continuous nursing care. It is provided by Southern Cross Homes Properties Ltd and operates within the private sector. The home is located near to the centre of the market town of Barnard Castle, close to local amenities. The home is a three-storey building, situated in its own private, well maintained grounds. Personal accommodation and communal space is located on all floors. Service areas are located on the ground floor. There are 30 single bedrooms and one double bedroom. Sixteen bedrooms have en suite toilets and wash hand basins. All bedrooms are suitable for wheelchair users. These are all fairly spacious rooms. The weekly fees vary between a minimum of #399.50 (residential care without continuous nursing) and a maximum of either #558.50 or #590.40 (plus a free nursing care element) where continuous nursing care is required. The fee covers all accommodation, meals and personal care (plus nursing care for those residents in receipt of continuous nursing care at the home). Hairdressing, toiletries, newspapers, plus services from private opticians, dentists and chiropodists are not included in the fee. However, the actual amount people pay will depend upon their individual circumstances. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? People are confident that the home can meet their needs properly. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. Peoples needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff team continues to promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff team always make sure they have appropriate information on which to base decisions. People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff understand and follow. People live the life they choose with full regard to their gender (and gender identity), age, sexual orientation, race, religion or belief, and disability. They are able to take risks and are not limited by assumptions and beliefs about their diversity. Each person is treated as an individual. People are supported to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and close relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected. You told us that, you intend to continue to develop the life story work for each service Annual Service Review Page 4 of 6 user. Menus have been planned using Nutmeg Nutrition Planning which were discussed with the service users, who have made an input into the variety and choice available. You also have plans to introduce photographic menus. You also told us that a major refurbishment of the communal environment is about to commence, this will also include the refurbishment of two bathrooms and toilets. You said that a new quality assurance system has been implemented, this includes a new audit tool that concentrates on the views of the service users, relatives and staff. You told us that the Southern Cross Diploma in Care is about be delivered in the home by a resident trainer. The diploma will deliver both mandatory training and training such as careplanning and safeguarding. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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