Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Belmont House High Street Starbeck Harrogate HG2 7LW The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 2 3 1 0 2 0 0 8 Information about the care home
Name of care home: Address: Belmont House High Street Starbeck Harrogate HG2 7LW 01423882100 01423882108 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Southern Cross OPCO Ltd care home 106 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category physical disability 42 0 5 Over 65 0 73 0 Conditions of registration: The registered person may provide the following category of service only: Care Home with Nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 73; Dementia - Code DE, maximum number of places 42; Physical Disability, Code PD, maximum number of places 5 The maximum number of service users who can be accommodated is: 106 Date of last inspection Brief description of the care home Belmont House was built and opened in 2006, and is now owned by Southern Cross OPCO Ltd. It is situated between Knaresborough and Harrogate, near local shops and a park. The home is accessible by local transport from both Knaresborough and Care Homes for Older People
Page 2 of 7 Harrogate. Belmont House offers residential, nursing and personal care for up to one hundred and six people, some from the age of fifty-five upward, with nursing needs and for people with physical disabilities and dementia. The home has three floors, with three vertical passenger lifts to aid access to the first floor and second floor. There are five separate units. On the ground floor there is the Courtyard Suite for people whom need residential help, and the Garden Suite for people with nursing needs. On the first floor there is the Promenade Suite for people with dementia and the Park Suite for people who need temporary care or rehabilitation and on the second floor the Spring Water suite for people with nursing needs. There are a number of bedrooms available for double occupancy and all have an en-suite shower room. There are gardens and internal courtyards for the residents to enjoy, and car parking is available on the site. Details provided on the 7th May 2008 outline the weekly fees between five hundred and eighty pounds and seven hundred and twenty. This does not include hairdressing, chiropody services and individual items like newspapers and branded toiletries. Care Homes for Older People Page 3 of 7 What we found:
People living at the home who were spoken to on the day of the visit all complained about the food. They said that the meat was always tough and the food was never seasoned. People gave good examples and made numerous comments such as, the food is a big issue here,i have not had any decent meat for ages. For what we pay it is a poor service. The food is always bland. I love my food,simple food ruined by bad cooking. These were just a few of the comments made by people living at the home. There was opportunity to see what the food was like at lunch time on one of the units. Time was spent sitting and observing lunch. On the day lunch was lasagne or gammon. From observing people eating the gammon it was clear that the meat was tough as people struggled to cut it and eat it. This was fed back to the catering manager at the time of the visit. Activites were also discussed with people. Some people said there were activities such as a singer,instumentalist,keyboard player and a barbeque was held in the summer. One person said that actvities are non existant. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 9 13(2) The management must be able to demonstrate that peoples drugs are always stored at correct temperatures, according to the manufacturers instructions, so that they work properly. 07/07/2008 Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 15 16 The registered provider must 03/12/2008 make sure that people are provided with adequate suitable,wholesome and nutritious food that they can eat. This makes sure that people do not suffer from malnutrition. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
