Annual service review
Name of Service: Birchlands Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Denise Rouse Date of this annual service review: 1 5 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Moor Lane Haxby York YO32 2PH 01904760100 01904765050 birchlands@mimosahealthcare.com None Mimosa Healthcare (No4) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 54 The maximum number of service users who can be accommodated is: 54 The registered person may provide the followig category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mimosa Healthcare Limited owns Birchlands. It is a purpose built, three storey home providing nursing care for up to 54 people and is situated in Haxby, close to a variety of shops and amenities. The home currently uses the second floor to provide transitional care for up to nine people following discharge from hospital and before being permanently placed in a home. City of York Council makes placements to this unit. Major variation, service condition changed. Annual Service Review Page 2 of 6 information about the range of fees charged can be gained by contacting the manager of this service. Additional charges are made for hairdressing, chiropody and toiletries. The home provides people with a brochure and service users guide that gives them information about what services it provides. The inspection report is also available at the home for those who wish to see it. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have, or asked for, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they are continuing to maintain this standard of service to people who live in the home. The AQAA informed us that the service have worked to adapt the staffing levels to meet times of increased need, and have increased their bank of care staff who are available to call in at times of unexpected staff sickness or absence. This helps to provide continuity of care. A new activities co-coordinator has been in post since February 2008 and she has made big improvements to the activities offered to groups of people or to individuals living in the home, this helps to make sure that people receive the social stimulation they require. We received five surveys from people living at the home. People said they were happy with the services being provided. Comments included: The care staff are kind and very helpful. And If I need anything the staff will always do their best to get it for me if they can. And The housekeeper is good, her team look after the home very well, it smells fresh and clean. The laundry is very efficient.We also received two staff surveys, staff were positive about the service.There were no issues raised to suggest the quality rating of this service has changed. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since the last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 1 June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using this service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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