Annual service review
Name of Service: Bowgreave Rise The quality rating for this care home is: The rating was made on: two star good service 2 0 0 9 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Cordingley Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bowgreave Rise 1 Garstang Road Garstang Preston Lancashire PR3 1YD 01995603637 Telephone number: Fax number: Email address: Provider web address:
joyce.reynolds@lancashire.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Lancashire County Care Services Number of places (if applicable): Under 65 Over 65 10 0 0 22 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are in the following categories: Old age not falling within any other category - Code OP, Dementia - Code DE. The maximum number of service users who can be accommodated is: 32 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bowgreave Rise is a purpose built Local Authority home, located a short drive from the centre of the market town of Garstang. It is set in its own grounds, and has car parking space at the front and rear of the home. A garden area with seating can be found at the back of the home. The home provides personal care for older people,
Annual Service Review Page 2 of 6 NO. 2 0 0 9 2 0 0 7 including people with dementia, and is equipped to suit the needs of its residents. All of the bedrooms are single rooms. Toilets and bathrooms are conveniently situated. There is a passenger lift to the upper floors, grab rails, raised toilet seats and ramps for easy access. There is ample communal space, with a large dining room and large lounge offset by smaller spaces around the home. A designated area is provided for people with dementia, with a dining room and two small lounges. The home is furnished to a satisfactory standard, and has a friendly ambiance. The most recent inspection report is available in the reception area of the home. The homes registered manager is Mrs Joyce Reynolds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included; The Annual Quality Assurance Assessment (AQAA) which was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service such as numbers of staff and their qualifications. Surveys returned to us from people who live or work at the home. Information we have about how the service has managed any complaints. What the manager has told us about things that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits we have made to the service since the last key inspection. What other people have told us about the service. What has this told us about the service? The manager returned the AQAA to us within agreed timescales and completed it to a good standard. The AQAA contained a good level of information and examples of supporting evidence of positive developments within the home since the last key inspection. The manager was able to provide examples of changes that had been made within the home as a result of listening to residents. These included the development of the homes outdoor space and the introduction of picture menus. We received a good response to our written survey and a number of completed questionairres were returned from people who live or work at the home. The majorty of people who responded expressed satisfaction with all aspects of the service provided. Comments included The home feels very homely, it has a warm friendly atmosphere. Provides a safe and homely atmosphere. A warm homely feeling, staff and residents have good relationships. Good meals. Visitors made welcome. Comfortable room. The AQAA described thorough assessment processes which are important to help ensure the home understand peoples needs before they are admitted. The majority of staff who responded to our written survey told us that they felt they were given ample information to support people well. Most of the residents who took part in our survey Annual Service Review Page 4 of 6 said that they felt they were given enough information about the home throughout their assessment process although one person said they did not know. The manager confirmed that there is a care plan in place for each individual detailing their care needs and the support they require. People who live at the home told us that they felt they were given the help they needed by carers. A number of people who responded to our survey told us that they felt activities within the home were of a very good standard. One resident wrote I like the activities and its nice that my visitors can join in, and a member of staff said Activities are regularly provided and most of the residents join in with them. However, several people commented that they felt the home could improve by providing more activities in the community. One person wrote It would be nice if people got the chance to go out every now and then. Another said More community based activities would improve the home. This is an area that the registered manager should consider reviewing. People who responded to our survey told us that staffing levels were always or usually sufficient although one person said they were only sometimes sufficient. A number of people who live at the home commented very positively about staff. One resident wrote The staff are all so kind and approachable and helpful. Staff told us that they received a good level of training and that they felt the management team were very supportive. One complaint has been received by the Commission since the homes last Annual Service Review. We looked at how the home had addressed this complaint and found that they had done so satisfactorily. The manager works well with us and lets us know about any important events that happen in the home. We have not received notification of any event to cause us concern. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 20th September 2010. However, we can inspect the service at any time if we have concerns about the safety and wellbeing of people using the service. Annual Service Review Page 5 of 6 Reader Information
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