Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Brooklands House 3 Woodville Terrace Lytham St Annes Lancashire FY8 5QB The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Denise Upton Date: 1 1 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Brooklands House 3 Woodville Terrace Lytham St Annes Lancashire FY8 5QB 01253736393 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Mrs Carol Josephine Gilligan,Mr Patrick Joseph Gilligan care home 25 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category 0 Over 65 25 Conditions of registration: The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 25 Date of last inspection Brief description of the care home Brooklands House is situated in a quiet residential area of Lytham but in close proximity to Lowther Gardens, the promenade, the main shopping area of the town and community facilities and resources. The home is arranged over two floors with the majority of residents accommodated in single bedroom accommodation. Only one bedroom is for shared occupancy. The home is registered to accommodate up to 25 older people who do not require nursing care. Mr and Mrs Gilligan are the registered providers and Mrs Gilligan undertakes responsibility for the day-to-day management of Care Homes for Older People
Page 2 of 7 the home including directing all professional issues and care practices. Training is viewed as a positive tool to improve standards and to provide a high quality service. All staff are expected to undertake relevant training including nationally recognised National Vocational Qualification (N.V.Q) training in care and become accredited to a minimum of Level 2. Personal care is provided as required and specialised needs can be catered for. Any nursing needs are referred to the community district nursing team. In house activities are arranged and residents can choose whether to participate or not. Visitors are welcome at any time of the residents choice and can be entertained in the privacy of the residents individual bedroom accommodation or any communal area of the home. Care Homes for Older People Page 3 of 7 What we found:
During the course of the site visit, we found that residents spoken with individually, had no concerns about the care and support provided at the home or the attitude of some members of staff. We also looked at the way concerns and complaints were recorded and managed. In this area some improvements could be made. This would make sure that all complaints are treated equally and investigated throughly. When somebody wants to give a written statement, they should write this themselves before signing and dating the statement to confirm that a true and accurate record had been made. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 16 It is recommended that any complaint, whether it be verbal or written, be treated with equal status and investigated accordingly. On completion of a complaint investigation, the confidential section of the complaint form should be held separately in the personal file of the individual concerned. This would help to ensure that confidentially of information is maintained. If a statement is written regarding an incident, wherever possible the person making the statement should write the statement themselves and then sign and date it. This is to confirm that the statement is an accurate and true record. If it is necessary to write a statement for a person who is unable to do so themselves, this should always be in the words of the person making the statement. In these instances the statement should always be signed and dated by the person making the statement and the note taker. 2 16 Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
