Inspection on 25/05/07 for Bushell House
Also see our care home review for Bushell House for more information
This inspection was carried out on 25th May 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Bushells House provides excellent personal service and care to its residents and their relatives. It has very good relationships with General Practitioners and other support services. The inspector found this to be the case from discussion with residents, relatives and staff. Questionnaires completed by residents and relatives also confirmed this to be the case. Their comments include. ; "I regard this as my home, staff are good and considerate, our privacy is always respected and staff never gossip". "The home is marvellous, I couldn`t ask for better." "There is a happy atmosphere here for everyone". A relative commented "We think of Bushells house as a country house hotel to a residential home, nothing is ever too much trouble for the care staff, wish there were more places like this, we really appreciate the respect staff show to residents." There is a good stable staff team which works well together there is good management and clear lines of accountability. The trustees are in regular contact and ensure the home maintains a high standard. Staff training is a high priority and staff are well supported with regular supervision, appraisal and meetings. Regular residents meetings are held and in addition to being accredited with two external quality assurance registrations RDB and IIP the home carries out its own quality assurance survey.
What has improved since the last inspection?
Bushells House is constantly working to improve standards for residents living in the home. Better contact arrangements have been established to enable resident`s access healthcare appointments easier. A computer has been provided for use by residents and a gardening club has been set up for resident to be able to pot their own plants. There has been on going refurbishment and funds provided for this. There is on going commitment to ensure staff are trained and more staff are obtaining NVQ qualifications.
What the care home could do better:
There are no statutory requirements or recommendations made following this inspection.