This inspection was carried out on 25th August 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Cardinal Heenan House The quality rating for this care home is: The rating was made on: three star excellent service 0 2 0 5 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Cordingley Date of this annual service review: 2 5 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Don Orione Centre School Lane Roby Mill, Upholland Lancashire WN8 0QR 01695622885 01695627609 upholland@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Sons of Divine Providence Trading As Orione Care Number of places (if applicable): Under 65 Over 65 0 31 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 31 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cardinal Heenan House is owned by the Sons of Divine Providence, and their head office is based in London. Cardinal Heenan House is set in a rural area of Roby Mill, which is approximately one mile from the village of Upholland where a number of local community facilities can be accessed.
Annual Service Review Page 2 of 6 NO 0 2 0 5 2 0 0 7 Within the home there is a large entrance hall, with seating. The home also consists of a chapel, a large open plan dinning room, with access to ground floor bedrooms and the first floor. There are two lounges on the ground floor, and access to the outside seating area. There are two toilets and a bathroom with an assisted bath also on the ground floor. The first floor consists of bedrooms, two bathrooms, and a smoking room. There is also bedroom accommodation on the lower ground floor. In total there are 32 single rooms with en-suite facilities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information we have received or asked for since the homes last key inspection. This included; The Annual Quality Assurance Assessment (AQAA) that was sent to us by the home. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service such as numbers of staff and what qualifications they have. Surveys returned to us from people who live or work at the home. What the home has told us about things that have happened. These are called notifications and are a legal requirement. The inspection record. This is a document where we record any activity or information we receive about the home. Information about any complaints we or the home have received and how these have been managed. The previous key inspection report. No additional visits have been made to this home since the last key inspection. What has this told us about the service? The manager sent us their AQAA when we asked for it. The AQAA included a good level of information about how the home has developed since their last key inspection. The AQAA provided evidence that the manager constantly monitors quality and seeks the opinions of those living and working at the home throughout this process. The manager gave us a number of examples of changes that had been made as a result of listening to people who use the service. These included improvements to peoples living areas and the provision of a wide screen television. We received a good response to our written survey and all those who responded were very positive about the service provided. We received some very positive comments from people which included; I feel that all clients are very well cared for to a very high standard. Provides a homely environment and treats service users as individuals. Respects the rights, choices, independence of service users. Works hard to meet the needs of service users. The home looks after me well - could not do anything better than it does. Annual Service Review Page 4 of 6 Whilst everyone who responded to our written survey was very positive about the service in general, several people did comment that they felt the provision of activities could be improved. Some people felt that staffing levels didnt allow for regular activities or trips out. This is an area that the manager should explore further. The manager works well with us and keeps us up to date with developments in the service. The manager informs us about any significant incidents that occur and what action has been taken as a result. In viewing information regarding action taken, we were able to determine that the manager had responded appropriately to any concerns raised or incidents affecting the welfare of people living at the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 2nd May 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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