Inspection on 19/04/05 for Collins House
Also see our care home review for Collins House for more information
This inspection was carried out on 19th April 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
A significant number of the staff team have worked in the home for a number of years, which has provided continuity of care for the residents. The home was clean and well maintained and a visitor to the home commented "you can`t fault the cleanliness." The residents were also dressed in clean well cared for clothes and a member of staff confirmed that clothes are changed frequently to maintain this appearance. Several residents and visitors commented on the quality of the meals provided by the home and food was seen to look appetising, in good portions and varied.
What has improved since the last inspection?
Decoration is being gradually improved and the damage from wheelchairs on the walls in the communal areas has been repaired. The maintenance person has put protectors on the walls in the hall, which are a big improvement. The contracts for residents have now been amended to include the fees charged by the home. The night staff employed by the home have worked out a new rota for themselves and this is going to be overseen by a senior carer, who will work one night a week to make sure it is working well. The home encourages its staff to attend training courses and 14 have been doing NVQ level 2. The staff room had a notice board where staff could see the training days they might like to attend in the future.
What the care home could do better:
The manager has been on long term sickness leave and will not be returning to the home. Staff members said they do not feel supported by the management. Staff said that the dependency levels of the people living in the home had increased and they did not have sufficient aids to care for them, or enough staff at certain times of the day. Examples of this were lack of hoists, broken wheelchairs, no shower facility and unsuitable beds. One staff member said there is no time to sit and talk to residents "it is like a conveyor belt." The activities person has also been on long term sickness. This has meant that any activities in the home are dependant on the care staff having the time or doing an activity in their own time. Toiletries and razors had been left in two bathrooms and a sanitizer was in the sluice, which was unlocked. Some staff were concerned that infection control measures were not adequate in the home.