Inspection on 22/06/07 for Crest House Care Home
Also see our care home review for Crest House Care Home for more information
This inspection was carried out on 22nd June 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents are able to take part in a variety of activities, are consulted with regard to their choices in aspects of daily living and are able to make their opinions and views known with these being respected and used to inform the service offered by the home. The standard of catering is good with all residents saying they enjoyed the food, have a choice of menu and that all meals are home cooked with fresh fruit and vegetables used. Residents and visitors were very positive about the staff and the atmosphere in the home, saying that the manager is always involved with all the residents and that the management and staff were friendly, happy and polite and ` would do anything for us`. Visitors are welcomed at any time and relatives of residents are kept informed of their progress and any concerns. The home is pleasantly decorated and has a shaft lift, which serves all floors, there is also easy access to a secluded garden, although residents said that they preferred to sit one of the two conservatories to see the garden rather than go out into it.
What has improved since the last inspection?
All residents have a plan of care which is formed from the preadmission assessment, this identifies their current personal and health care needs, gives clear direction on how these needs are to be met and involves the resident or their representative. The statement of purpose, service user guide and terms and conditions of residence have been completed and the manager is in the process of giving these to residents. Window restrictors, as required at the last inspection, are now in place on the top floor. Some staff (23%)has completed their National Vocational Qualification level 2 in care and other staff have declared an interest in this course. Staff receive regular supervision, and most staff have received training in mandatory health and safety areas. All rooms now have door closures to automatically close the doors in the event of fire.
What the care home could do better:
The manager must ensure that all safety precautions are in place and risk assessments address any risk to residents and staff. Window restrictors orrelevant risk assessments were not in place on the first floor, and water temperatures to residents` baths and washbasins have neither been checked nor monitored. Some staff have not received updating in moving and handling training, and personnel files did not include all documentation as required by the regulations to protect the residents. The return of documentation including action plans and self-assessment quality monitoring forms to the CSCI has not been within the timescales required and some requirements made at the last inspection have only recently been complied with.