Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Donwell House Wellgarth Road District 2 Washington Tyne & Wear NE37 1EE The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jim Lamb Date: 2 0 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Donwell House Wellgarth Road District 2 Washington Tyne & Wear NE37 1EE 01914167663 01914171952 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Southern Cross OPCO Ltd care home 63 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category physical disability 20 0 8 Over 65 0 48 0 Conditions of registration: The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 48 Dementia Code DE, maximum number of places 20 Physical Disability, Code PD, maximum number of places 8 The maximum number of service users who can be accommodated is: 61 Date of last inspection Brief description of the care home Donwell House is a purpose built care home situated in the village of Washington Tyne and Wear.It is registered to accomodate up to sixty three people who need Care Homes for Older People
Page 2 of 8 nursing,social and personal care and it also cares for people who have a Dementia type illness. There is easy access to the home and there is planty of car parking to the front of the building.There is a pleasant conservatory to the back of the home which leads to a landscaped garden and patio area. There are lounges and dining rooms throughout the home and bathrooms and toilets are easily accessible. All bedrooms have an ensuite facility and access between floors is by stairs and passenger lift.Corridors and doorways are wide enough to accommodate wheelchairs and there are plenty aids and equipment for those who need assistance. The home is close to all public amenities and there is a regular bus service which runs to the local shopping area. Care Homes for Older People Page 3 of 8 What we found:
There was no evidence that service users are are being routinely assisted to bed from 5:30pm. The majority of service users were watching TV in the lounge areas, and others were sitting watching TV in their bedrooms. The inspector met with the deputy manager Margaret Keeler, and spoke to the senior staff on duty on each of the four units within the home. The inspector spoke to seven service users, and looked at some of the daily personal care records. The deputy manager and staff were very helpful. They were able to provide enough evidence to address the allegation made. Residential unit ground floor: The staff on this unit confirmed that there were 10 service users. One service user was in his room watching TV. All the other service users on this unit were sitting in the lounge. Two of the service users said that they usually go to bed around 9:00pm, or sometimes later. Residential unit first floor: The staff on this unit confirmed that there were 14 service users. One service user was poorly and in bed. Another had requested to go to bed at 6pm. The other service users were sitting in the lounge. Nursing unit first floor: The staff on this unit confirmed that there were 16 service users. Two service users are receiving palliative care. Six other service users were in bed. The Senior Nurse in charge Yetunde Adesma, said that they had all requested to go to bed, and that they preferred to be in bed at this time watching their TVs. With permission from each of the six service users in their rooms, they all agreed to speak to the inspector. Without exception, all said that they had requested to retire early,and were quite happy sitting up in bed watching TV. They confirmed that the staff always respected their choice. Nursing unit ground floor: The staff on this unit confirmed that there were 13 service users.Two are very frail and are being nursed in bed, three other service users were sitting in their rooms watching TV. The other service users were in the lounge. The service users spoken to said that staff are kind, always willing to help, treated them with respect and always promoted choice. The home has a number of high dependency service users. The deputy manager said, apart from one service user who was admitted two days earlier with a pressure sore, Care Homes for Older People Page 4 of 8 no other service users have a pressure sore. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 8 15 The registered persons must 28/11/2008 ensure that all food charts are completed in detail. This will make sure that staff monitor those people who are nutritionally at risk and ensure they receive a good diet at all times. 2 19 23 The registered persons must 30/12/2011 introduce a programme for the renewal of the fabric and decoration of the premises. This will make sure that the home remains a pleasant and safe place for people to live. 3 20 23 The registered persons must 16/02/2009 replace the stained carpet and lounge chairs. This will make sure that the home remains a clean and pleasant place to live. 4 25 23 The registered persons must 30/01/2009 ensure that the lighting in corridors meets recognized lux levels of 150 This will ensure that people are able to find their way around the home safely Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 7 Each service users bedtime routines should be recorded in their individual personal care plans. This should include thier usual preferred bedtime, and the time they usually get up each morning. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
