Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd June 2010. CQC found this care home to be providing an Excellent service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Donwell House.
What the care home does well Staff showed a good understanding of the needs of the people in their care. People living at the home enjoy a variety of activities and outings. There was a very good standard of record keeping which showed all of the care needs of people living at the home. The care plans were person centred and reflected the needs of the people living at the home. There was evidence of people being encouraged to make decisions and choices in all areas of daily living. All of the people living at the home looked clean and well cared for. People wore clean,matching and appropriate clothes. Complaints and safeguarding issues were properly recorded. These had been reported to the appropriate authorities,including CQC. 4 complaints received had been investigated and resolved. Staff have received training and guidance in the recognition and management of abuse.2 safe guarding incidents had been received by the home and investigated using the local authority`s multi-disciplinary procedures. The provider`s representative has carried out a series of monitoring visits within the home. The provider is required under regulation 26 to produce a report of these monitoring visits. Staffing levels were sufficient to meet the current needs of people living in the home. There are good quality assurance systems in place to audit the quality of care experienced by people living in the home. What the care home could do better: People living in the home should be able to enjoy well set dining tables,with dining linen laundered and ironed appropriately. Lounge chairs should be replaced in the interests of the health and safety of people living at the home. Carpets should be cleaned as required in the interests of health and safety. Dementia training should be up dated as planned to ensure all staff understand the specialist needs of people with memory loss. More effective odour control is required around the home. Random inspection report
Care homes for older people
Name: Address: Donwell House Wellgarth Road District 2 Washington Tyne & Wear NE37 1EE three star excellent service 18/09/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karena Reed Date: 0 3 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Donwell House Wellgarth Road District 2 Washington Tyne & Wear NE37 1EE 01914167663 01914171952 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Tracey Jane Garland Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross OPCO Ltd care home 63 Number of places (if applicable): Under 65 Over 65 0 48 0 dementia old age, not falling within any other category physical disability Conditions of registration: 20 0 8 The maximum number of service users who can be accommodated is: 61 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 48 Dementia Code DE, maximum number of places 20 Physical Disability, Code PD, maximum number of places 8 Date of last inspection
Care Homes for Older People 2 0 1 1 2 0 0 8 Page 2 of 8 Brief description of the care home Donwell House is a purpose built care home situated in the village of Washington Tyne and Wear.It is registered to accomodate up to sixty three people who need nursing,social and personal care and it also cares for people who have a Dementia type illness. There is easy access to the home and there is planty of car parking to the front of the building.There is a pleasant conservatory to the back of the home which leads to a landscaped garden and patio area. There are lounges and dining rooms throughout the home and bathrooms and toilets are easily accessible. All bedrooms have an ensuite facility and access between floors is by stairs and passenger lift.Corridors and doorways are wide enough to accommodate wheelchairs and there are plenty aids and equipment for those who need assistance. The home is close to all public amenities and there is a regular bus service which runs to the local shopping area. Care Homes for Older People Page 3 of 8 What we found:
The last key inspection of the home judged it was operating at an excellent level. This unannounced inspection on June 3rd 2010 was carried out to see if the home was still operating at this level. Before the visit we looked at information we received since the last visit to the home. This includes how the service dealt with any complaints and changes to how the home is run. During the visit we talked with people who use the service,some staff and the manager. Following the inspection feedback was given to the person in charge. The manager has been seconded to oversee another home until the end of August, she has been away since March 2010. What the care home does well: What they could do better:
Care Homes for Older People Page 4 of 8 People living in the home should be able to enjoy well set dining tables,with dining linen laundered and ironed appropriately. Lounge chairs should be replaced in the interests of the health and safety of people living at the home. Carpets should be cleaned as required in the interests of health and safety. Dementia training should be up dated as planned to ensure all staff understand the specialist needs of people with memory loss. More effective odour control is required around the home. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 19 23 The registered persons must 30/12/2011 introduce a programme for the renewal of the fabric and decoration of the premises. This will make sure that the home remains a pleasant and safe place for people to live. 2 20 23 The registered persons must 16/02/2009 replace the stained carpet and lounge chairs. This will make sure that the home remains a clean and pleasant place to live. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 15 Dining tables should be well set and table linen appropriately laundered and ironed for the comfort and dignity of people living at the home. Lounge chairs and carpets should be replaced or made good in the interests of health and safety. More effective odour control is required around the home in the interests of the health,comfort and safety of people living at the home. Staff should receive up dated training about dementia care to help them understand the care and support needs of people with dementia. 2 3 19 26 4 30 Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
