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Inspection on 27/08/09 for Elmsdene Care Home

Also see our care home review for Elmsdene Care Home for more information

This inspection was carried out on 27th August 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Elmsdene Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevan Royston Date of this annual service review: 0 3 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 37-41 Dean Street South Shore Blackpool Lancashire FY4 1BP 01253349617 01253400153 sheridancare@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Sheridan Care Limited Number of places (if applicable): Under 65 Over 65 33 0 0 3 The registered person may provide the following category of service only: Care home only: Code PC, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Dementia: Code DE (maximum number of places: 33). Old age, not falling within any other category: Code OP (maximum number of places: 3). The maximum number of people who can be accommodated is: 33. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service In July 2006 the Commission for Social Care Inspection granted approval to changed the category of residents that could be accommodated in the home. Elmsdene Care Home is now registered to provide personal care for a maximum of thirty three residents of either sex whose primary care needs are those of persons with dementia. Annual Service Review Page 2 of 6 None. Conditions were placed on this registration to enable three residents who did not fall into this category to remain in the home for as long as the home meets their needs. Elmsdene is an adapted property, situated in an area of Blackpool, which is predominantly holiday accommodation. The availability of local shops and facilities could be seen as an advantage for those able to continue to maintain links with the community. The accommodation, which is on the ground and first floor, consists of twenty-five single bedrooms, nine of which have en-suite facilities and four double bedrooms, two of which have en-suite facilities. Each room is furnished to a good standard. The communal space consists of a large dining room, lounge area and a separate lounge, which all provide the residents with the choice of where to sit and who to associate with. There is a passenger lift, which enables easy access between the ground and first floor. A variety of aids are provided around the home to meet the needs of the residents. There is a Statement of Purpose/Service User Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are, and what the resident can expect if he or she decides to live at the home. All residents receive a copy of the most recent inspection report and a copy is available in the information given to prospective residents. Information received showed that the fees for care at the home are £384.70 per week, with added expenses for hairdressing, chiropody and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for the Elmsdene included the following : The person in charge was asked to complete an Annual Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and Data set, which providers are asked to complete each year and is one of the main ways that we can obtain information about how they are meeting the outcomes for people using the service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. This information allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people living in the home and staff, giving us their views about what it is like living at the Elmsdene. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information from previous inspections and any information received from organisations since the last inspection. What has this told us about the service? The manager of the Elmsdene completed the AQAA and we received it on the 17/08/09. The information provided was clear and showed us how the service was meeting the expectations and outcomes for people living at the home. The AQAA was detailed, clear and included what they did well and how they could improve the service. We received surveys from staff and people who live at the home asking them for their views on how the home is run . Although we received little response form people who live at the home we are aware of the communicatuion difficulties people have due to dementia. The comments were very positive, they included, The staff are all caring people. Also, A very good home to work for. Training and development of staff continues to be a priority for the management, to ensure they have the skills and competencies to provide the support people who live at the home need. Information from previous inspection reports looked at, the AQAA and staff surveys confirm this. The manager tells us of the high percentage of staff who have completed a National Vocational Qualification (NVQ) to level 2 and above, which is a recognised qualification for people who work in care homes. One staff member said, We are all well supported to go on courses and the manager encourages to develop our training and knowledge of dementia issues. There is a complaints procedure written in the homes brochure, the manager tells us in the AQAA the policy has been reviewed and made easier to follow to ensure any concerns or grumbles will be brought the attention of the manager so that issues can be investigated and outcomes provided. One staff member wrote in a survey, Any complaints are taken seriously and investigated. One person who lives at the home Annual Service Review Page 4 of 6 wrote, I know how to complain about something if I needed to. Improvements have been made to the inside and outside of the building to ensure the comfort and safety of the people who live at the home is maintained. Information in the AQAA and surveys returned confirm the improvements, comments included, There is a rolling programme of redecoration to the bedrooms. Also, The home is kept nice. And, The home is always kept clean. The manager tells us in the AQAA about they have made improvements to ensure equality and diversity issues are promoted. Staff are now trained in all areas of religious beliefs so that any person who lives at the home can be encouraged to follow their chosen religion and staff have a better understanding of different religions and cultures. One staff member wrote, We respect all individuals rights. Since the last inspection the manager has kept us informed of any issues that have happened and how they have been dealt with. The owner, manager and staff continue to provide an excellent service to people who live at the home and improve outcomes for everyone at the Elmsdene. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 27th August 2010. However we can inspect the home at any time if we have any concerns about the quality of the service or safety of the people living at the Elmsdene. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!