Annual service review
Name of Service: Fell House The quality rating for this care home is: The rating was made on: three star excellent service 2 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Hulse Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Albion Terrace Springwell Village Gateshead Tyne & Wear NE9 7RJ 01914174520 01914177977 fellhouse@schealthcare.co.uk www.southerncrosshealthcare.co.uk Southern Cross Care Homes No 2 Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 41 52 41 The service may from time-to-time admit persons under the age of 65 within the OP category of registration Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This purpose built home is in a residential community away from the main road. It is in a quiet location with no through traffic. There are shops and other community facilities. Fell House provides care, including nursing care, to older people over the age of 65 years; some of whom may have physical disability. There is level entry to the ground floor and the upper floor has passenger lift access. There are lounge/dining areas on each floor and a South-facing conservatory. The corridors are wide and the communal areas and bathrooms are of generous proportions. The grounds are well kept, and although the majority of this space is devoted to car parking, service users enjoy the
Annual Service Review Page 2 of 6 2 1 1 1 2 0 0 8 use of a small south-facing terrace in fine weather. The Statement of Purpose and Service User Guide is available in the home. The Guide also includes information about how residents rights will be respected regardless of age, gender, sexual orientation, race and religion. The information is available in large print and also in pictures. The previous inspection at this home was carried out on 24/11/06. At the time of this inspection fees charged ranged from 394 to 526 per week. The costs of newspapers, hairdressing, and toiletries are not included in the fees. Fees vary depending on peoples circumstances, further details can be found in the homes Service User Guide. Payments for nursing care is set nationally and is added to the fee rate. Fees for private chiropody and hairdressing are in addition the these charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? On the 17 April 2008 we did an Annual Service Review of the service, we then did a Key Inspection on 21 November 2008 and this was rated as a three star excellent service. We looked at all the information that we received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance AQAA that was sent to us by the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints, what the service told us about things that have happened in the service, these are called notifications and are legal requirements. The previous key inspection report, the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other agencies. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment AQAA when we asked for it and gave us the information we asked for. We looked at the information in the AQAA and in the last key inspection report and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home tell us that as a result of listening to service users and their families, they are improving the environment for people by continuing with their planned programme of redecoration. Service users are being fully involved in choosing colour schemes etc for bedrooms and communal areas and service users favourite foods have been included within the planned menu choices. The view of people living in the home are gathered yearly, surveys are sent to service users for completion and the home manager holds a weekly surgery where service users and their families can share their views or any concerns they may have with the manager. The home state that results from the last surveys completed were very positive about the service they provide. An activities notice board is located in the main corridor of the home that details the activities planned for the coming week along with any new events that have taken place. The activities programme provides interesting and varied activities and this has recently been further improved with service users visiting a sister home regularly to take part in their entertainments programme. A detailed complaints procedure is located in the reception area and made available to service users and their relatives. Should anyone have a complaint or concern it explains who to contact and how it will be addressed. All complaints ae dealt with by the manager of the service and if the complaint has not been resolved it will then be addressed by the Operations Manager. The Annual Quality Assurance states that staff are more knowledgeable and further Annual Service Review Page 4 of 6 staff have achieved National Vocational Qualifications in care bringing the total number of staff with a care qualification to over 75 of the care staff employed. The home manager is available to service users and families operating an open door policy within her normal working day. When not on duty she can be contacted by telephone for advice and guidance. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an Annual Service Review by 21st November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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