Latest Inspection
This is the latest available inspection report for this service, carried out on 1st June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fell House.
What the care home does well People living at the home enjoy a variety of activities and entertainment. There were very good records in place which showed all of the care needs of people living at the home.The care plans were person centered and reflected the needs of the people living at the home. Records were up to date and showed regular evaluation. There was evidence of people being encouraged to make decisions and choices in all areas of daily living. The home was well maintained and all areas of the home were clean and tidy. Complaints and safeguarding issues were properly recorded. These had been reported to the appropriate authorities,including CQC. A recent safeguarding issue had been investigated and resolved. The provider`s representative has carried out a series of monitoring visits within the home. The provider is required under regulation 26 to produce a report of these monitoring visits. Staffing levels were sufficient to meet the current needs of people living in the home What the care home could do better: Staff should receive training about behaviour that may be difficult to work with in order to help understand the communication of people who may not communicate verbally. Staff should receive more developmental training to help them understand the specialist needs of people in their care. Random inspection report
Care homes for older people
Name: Address: Fell House Albion Terrace Springwell Village Gateshead Tyne & Wear NE9 7RJ three star excellent service 21/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karena Reed Date: 0 1 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Fell House Albion Terrace Springwell Village Gateshead Tyne & Wear NE9 7RJ 01914174520 01914177977 fellhouse@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Gillian Batey Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Care Homes No 2 Limited care home 52 Number of places (if applicable): Under 65 Over 65 52 41 old age, not falling within any other category physical disability Conditions of registration: 0 41 The service may from time-to-time admit persons under the age of 65 within the OP category of registration Date of last inspection Brief description of the care home This purpose built home is in a residential community away from the main road. It is in a quiet location with no through traffic. There are shops and other community facilities. Fell House provides care, including nursing care, to older people over the age of 65
Care Homes for Older People Page 2 of 7 2 1 1 1 2 0 0 8 Brief description of the care home years; some of whom may have physical disability. There is level entry to the ground floor and the upper floor has passenger lift access. There are lounge/dining areas on each floor and a South-facing conservatory. The corridors are wide and the communal areas and bathrooms are of generous proportions. The grounds are well kept, and although the majority of this space is devoted to car parking, service users enjoy the use of a small south-facing terrace in fine weather. The Statement of Purpose and Service User Guide is available in the home. The Guide also includes information about how residents rights will be respected regardless of age, gender, sexual orientation, race and religion.The information is available in large print and also in pictures. The costs of newspapers, hairdressing, and toiletries are not included in the fees. Fees vary depending on peoples circumstances, further details can be found in the homes Service User Guide. Payments for nursing care is set nationally and is added to the fee rate. Fees for private chiropody and hairdressing are in addition the these charges. Care Homes for Older People Page 3 of 7 What we found:
The last key inspection of the home judged it was operating at an excellent level. This unannounced inspection on June 1st 2010 was carried out to see if the home was still operating at an excellent level. Before the visit we looked at information we received since the last visit to the home. This includes how the service dealt with any complaints and changes to how the home is run. During the visit we talked with people who use the service,some staff and the manager. Following the inspection feedback was given to the manager. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 18 All staff should receive up dated training about behaviour that may be difficult to work with in order to protect vulnerable people and help staff understand their communication. Staff should receive developmental training to help them meet the specialist needs of people using the service. 2 30 Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
