Inspection on 25/06/07 for Glenside (10)
Also see our care home review for Glenside (10) for more information
This inspection was carried out on 25th June 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found no outstanding requirements from the previous inspection report, but made 7 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
North West Community Support Services (Merseyside) Limited who own the home provide the staff team with training courses that helps them to support residents safely and sensitively. The service provides people who may want to live at the home, their relatives and supporters with good information about what they can offer. The company carries out thorough checks on people who want to work for them. This is to make sure residents are supported by people who have the right skills, experience and are of good character. These checks help the company to protect residents from harm.
What has improved since the last inspection?
Residents records including care plans and risk assessments continue to be improved providing more detailed information about their daily routines. This helps the manager and the staff team build up a picture of what makes a good day or a bad day for individual residents. The staff team are attending training courses that will help them understand and support residents with multiple sensory impairments more sensitively and support them in the best way. Glenside (10) DS0000025273.V332061.R01.S.doc Version 5.2 The company has appointed an experienced manager who is enthusiastic about improving the standards of care and support at the home and is being supported by senior managers.
What the care home could do better:
The manager and the staff team must continue to improve the records they keep detailing the care and support offered to residents to make sure the care provided meets their changing needs. Some parts of the home need maintenance work and redecoration to make sure residents live in a safe and comfortable environment. The manager must make sure residents and the staff teams relationships are positive and are based on mutual respect. Further work needs to be carried out on how residents communicate their needs and wishes and how well the staff team interpret this information. Senior managers in the company must continue to support the improvements made to maintain and improve outcomes for residents living at the home. home