Annual service review
Name of Service: Heaton Grange The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Francis Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 425(a) Toller Lane Heaton Bradford West Yorkshire BD9 4NN 01274494439 Telephone number: Fax number: Email address: Provider web address:
sue.miller.hg@googlemail.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Mr Deepak Patel Number of places (if applicable): Under 65 Over 65 0 0 0 2 15 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heaton Grange is a single storey detached residence situated in the Heaton area of Bradford approximately 3 miles from the city centre. There are car-parking facilities to the front and the home is on a public transport route. A local shop is within walking distance. A patio and garden area has seating for the service users. The living accommodation consists of an open plan lounge and dining area with a conservatory to the front of the home. Bedrooms provide single and double occupancy with bathrooms and toilets all based on one level. Disabled access is via a ramp to the front door. On the 28th September 2009 were told, that fees charged for care provided were
Annual Service Review Page 2 of 6 between three hundred and fifty nine pounds and seventy four pence, and four hundred and ten pounds and ninety-five pence per week. Additional charges are made for hairdressing, chiropody newspapers and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? On this occasion no survey questionnaires were sent out to people living at the home, their relatives or healthcare professionals. This annual service review is therefore based on information provided by the home and what we already know about the management of the home. The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. In their self-assessment the home told us about a number of improvements they have made in the last 12 months. They told us that they made changes which were results of listening to the people who use their service. For example they have purchased new chairs, improved the kitchen facilities, and decorated the lounge, hallways and bedroom in the colour chosen by the occupant. They have introduced a garden area outside, where people can grow their own plants. The manager told us as a result of requirements made at the last key inspection they have improved the storage place for medication, by working with the pharmacist and has fitted a larger storage cupboard. The home was also required to have hand washing facilities in the room where medications are stored. The manager said there is no space in the room for this and has introduce a new policy; that staff must use the sanitizer and wear glove when administering medication. The manager also said they always make sure that they request and get two to three references from all prospective staff before their employment. An annual check for Legionella in the water system is now carried out. Annual Service Review Page 4 of 6 In the AQAA we were also told that care plans have been improved by having more details about people and the care they will receive and that regular reviews take place with people, social worker and representatives who are involved in the persons care. People are consulted about their daily life, to make sure that their social care needs are being met. However, the home feel that they could do better by expanding the range of activities they offer people. Training for staff on adult protection has improved in the last 12 months, and all staff are made aware of up-to-date policies and procedures. The home has also produced their complaints procedure in an easy read format and is available in each persons bedroom. We have not had any complaint about the home since the last Annual Service Review (ASR), we are therefore of the opinion that people had no concerns about the care and the support they get from staff at the home. The home continues to let us know about things that have happened since our last ASR and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide mostly good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by the 16th August 2010. However, we can inspect the service at any time if we have any concerns or, to look at the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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